[Error Code] Mpc3003 sc370-02

[kanagavel]

Hi friends, my customer place mpc3003 machine have sc370-02 problem i changed( ID sensor, ITB unit, toner cartridge for all colours, toner dispenser unit all colours) already. I try forced toner done still same error, can't perform sp2111 forced line position adjustment and sp 3110, i try engine memory clear then error solved but i print or copie 1or 2 pages showing self checking then again error code coming, so please if anybody knows how to solve this problem permanently please help me on this. Thank you.

[slimslob]

Re: Mpc3003 sc370-02

When you "changed the ID sensor assembly, was it a new one or one from another machine? A new one comes with a sticker with 6 values that need to be entered in SP for all three of the sensors. If even one of those values are entered incorrectly, you will have problems. If you took a sensor assembly from another machine, you need to write down the values from the other machine and enter on the machine you are working on. In fact, anytime you remove a TD sensor from a machine you should write down the values and keep them with the sensor. You might also want to check the sensor shutter. It is on the bracket that the sensor mounts to and is supposed to help dust and toner off the sensor.

[copier tech]

Re: Mpc3003 sc370-02

Hi friends, my customer place mpc3003 machine have sc370-02 problem i changed( ID sensor, ITB unit, toner cartridge for all colours, toner dispenser unit all colours) already. I try forced toner done still same error, can't perform sp2111 forced line position adjustment and sp 3110, i try engine memory clear then error solved but i print or copie 1or 2 pages showing self checking then again error code coming, so please if anybody knows how to solve this problem permanently please help me on this. Thank you.

You have an issue with the cyan PCDU what is the PM life & the transfer belt?

Also there were a few issues with this code on early system/copy firmware so I would start by updating to the latest package first.

• Code: SC370-02
• Description:TM (ID) sensor calibration error (C) Regular reflection optical output voltage of the Front or Center or Rear TM (ID) sensor: Vsg_reg cannot be adjusted to within target range. Upper limit (SP3-320-013: initial value 4.5V) Lower limit (SP3-320-014: initial value 3.5V)
• Causes:Remedy:

[UNICORNico]

Re: Mpc3003 sc370-02

Hi friends, my customer place mpc3003 machine have sc370-02 problem i changed( ID sensor, ITB unit, toner cartridge for all colours, toner dispenser unit all colours) already. I try forced toner done still same error, can't perform sp2111 forced line position adjustment and sp 3110, i try engine memory clear then error solved but i print or copie 1or 2 pages showing self checking then again error code coming, so please if anybody knows how to solve this problem permanently please help me on this. Thank you.

My first question is.
Why erase the memory of the Engine?
My second question.
What did you hope to solve by doing that?

Strong recommendation, do not have as a first option to erase the memory of the device, if you are not clear, what you want the result to be.

[kanagavel]

Re: Mpc3003 sc370-02

When you "changed the ID sensor assembly, was it a new one or one from another machine? A new one comes with a sticker with 6 values that need to be entered in SP for all three of the sensors. If even one of those values are entered incorrectly, you will have problems. If you took a sensor assembly from another machine, you need to write down the values from the other machine and enter on the machine you are working on. In fact, anytime you remove a TD sensor from a machine you should write down the values and keep them with the sensor. You might also want to check the sensor shutter. It is on the bracket that the sensor mounts to and is supposed to help dust and toner off the sensor.

Hi sir thank you for your response, sir i took ID sensor from another working machine.
Sir i dont know about the 6 digit number, can you please explain about that and where should I enter that number in sp mode. Please help me sir.

[kanagavel]

Re: Mpc3003 sc370-02

You have an issue with the cyan PCDU what is the PM life & the transfer belt?

Also there were a few issues with this code on early system/copy firmware so I would start by updating to the latest package first.

• Code: SC370-02
• Description:TM (ID) sensor calibration error (C) Regular reflection optical output voltage of the Front or Center or Rear TM (ID) sensor: Vsg_reg cannot be adjusted to within target range. Upper limit (SP3-320-013: initial value 4.5V) Lower limit (SP3-320-014: initial value 3.5V)
• Causes:Remedy:

Hi sir thank you for your response, sir actually I didn't notice the PM value of cyan pcu and ITB but i already reset the PM counter for ITB.

[kanagavel]

Re: Mpc3003 sc370-02

My first question is.
Why erase the memory of the Engine?
My second question.
What did you hope to solve by doing that?

Strong recommendation, do not have as a first option to erase the memory of the device, if you are not clear, what you want the result to be.

Hi sir thank you for your response, sir i tried already changed ID sensor and ITB unit all that is why my friend told try to clear the engine memory, so i did it but problem not solved. So please help me on this sir. Thank you.

[Daniel_B81]

Re: Mpc3003 sc370-02

My co-worker ran into a similar problem, it started that the magenta dev clogged up and destroyed the magenta hopper as well so he had to disassemble it quite heavily, after everything was switched we ran into sc370 after awhile and followed the troubleshooting guide for it only that we should've followed it stepwise backwards as the problem was a connector to the BCU that wasn't connected.

[kanagavel]

Re: Mpc3003 sc370-02

My co-worker ran into a similar problem, it started that the magenta dev clogged up and destroyed the magenta hopper as well so he had to disassemble it quite heavily, after everything was switched we ran into sc370 after awhile and followed the troubleshooting guide for it only that we should've followed it stepwise backwards as the problem was a connector to the BCU that wasn't connected.

Hi sir thank you for your response, tomorrow I will try this sir.

[UNICORNico]

Re: Mpc3003 sc370-02

Hi sir thank you for your response, sir i tried already changed ID sensor and ITB unit all that is why my friend told try to clear the engine memory, so i did it but problem not solved. So please help me on this sir. Thank you.

I'm going to seem like an unfriendly to you, but please DON'T DO WHAT A "FRIEND" TELLS YOU.
Both you and your "friend" are not proving to have much technical knowledge or experience in this sector, and I recommend consulting with a qualified technician. And I apologize to the colleagues in this forum, if I am being aggressive with my words.


I do not doubt that the technicians of this forum (myself included), can help, but, more than giving a slight advice or basic indications, what you need is a qualified technician to be able to do this repair.

[kanagavel]

Re: Mpc3003 sc370-02

I'm going to seem like an unfriendly to you, but please DON'T DO WHAT A "FRIEND" TELLS YOU.
Both you and your "friend" are not proving to have much technical knowledge or experience in this sector, and I recommend consulting with a qualified technician. And I apologize to the colleagues in this forum, if I am being aggressive with my words.


I do not doubt that the technicians of this forum (myself included), can help, but, more than giving a slight advice or basic indications, what you need is a qualified technician to be able to do this repair.

Ok sir thank you for your response.

[slimslob]

Re: Mpc3003 sc370-02

You have an issue with the cyan PCDU what is the PM life & the transfer belt?

Also there were a few issues with this code on early system/copy firmware so I would start by updating to the latest package first.

• Code: SC370-02
• Description:TM (ID) sensor calibration error (C) Regular reflection optical output voltage of the Front or Center or Rear TM (ID) sensor: Vsg_reg cannot be adjusted to within target range. Upper limit (SP3-320-013: initial value 4.5V) Lower limit (SP3-320-014: initial value 3.5V)
• Causes:Remedy:

The (C) in the error description does not refer to Cyan. It refers to the Center of the three sensors on the ID sensor assembly. Those are (F) Front, (C) Center and (R) Rear.

[slimslob]

Re: Mpc3003 sc370-02

Hi sir thank you for your response, sir i took ID sensor from another working machine.
Sir i dont know about the 6 digit number, can you please explain about that and where should I enter that number in sp mode. Please help me sir.

It is fully explained in the service manual.

[emiliorsg]

Re: Mpc3003 sc370-02

I had the same problem and it was caused by the transfer belt, although it seemed to be in good shape, after having fought with the id sensors.