Admin Password Reset Process in Factory SP Mode

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  • craigp
    Technician
    • Jan 2018
    • 34
    #1

    Admin Password Reset Process in Factory SP Mode

    Hey guys,


    I was able to get to the "Factory Service Mode" but when I get in it only takes me to the following screen:
    MicrosoftTeams-image (9).jpg


    Is there supposed to be some place where I can go to reset the admin password?
    Tags: factory, mode, password, process, reset
    • GIUBOSS
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2013
      • 1382
      #2
      Re: Admin Password Reset Process in Factory SP Mode

      Originally posted by craigp
      Hey guys,


      I was able to get to the "Factory Service Mode" but when I get in it only takes me to the following screen:
      [ATTACH=CONFIG]53372[/ATTACH]


      Is there supposed to be some place where I can go to reset the admin password?
      I do not think you have entered the sp mode, rather in the administrator menu ...

        Comment

        • GIUBOSS
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jul 2013
          • 1382
          #3
          Re: Admin Password Reset Process in Factory SP Mode

          You can also do it from WIM by entering the IP of the machine

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3967
              #4
              Re: Admin Password Reset Process in Factory SP Mode

              Originally posted by craigp
              Hey guys,


              I was able to get to the "Factory Service Mode" but when I get in it only takes me to the following screen:


              Is there supposed to be some place where I can go to reset the admin password?
              That is NOT factory SP Mode.
              The is the SOP SP mode

                Comment

                • craigp
                  Technician
                  • Jan 2018
                  • 34
                  #5
                  Re: Admin Password Reset Process in Factory SP Mode

                  Originally posted by sandmanmac
                  That is NOT factory SP Mode.
                  The is the SOP SP mode

                  Got it. I've been trying to remove password for admin/supervisor for a while now. Do you happen to know how to get into the Factory SP Mode so I can remove the admin password? If you can please PM so I can do this

                    Comment

                    • sandmanmac
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Feb 2009
                      • 3967
                      #6
                      Re: Admin Password Reset Process in Factory SP Mode

                      Originally posted by craigp
                      Got it. I've been trying to remove password for admin/supervisor for a while now. Do you happen to know how to get into the Factory SP Mode so I can remove the admin password? If you can please PM so I can do this
                      Yes I do, but it was already very specifically provided to you in your OTHER thread about this same issue (although a procedure like that has no business being POSTED IN A PUBLIC FORUM)
                      Why have you begun an entirely new one for the same issue?

                        Comment

                        • sandmanmac
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Feb 2009
                          • 3967
                          #7
                          Re: Admin Password Reset Process in Factory SP Mode

                          Originally posted by sandmanmac
                          Yes I do, but it was already very specifically provided to you in your OTHER thread about this same issue (although a procedure like that has no business being POSTED IN A PUBLIC FORUM)
                          Why have you begun an entirely new one for the same issue?
                          Actually.....I just re-read the post with the instructions for Factory SP Mode and was pleased to see there is an error in the instructions

                            Comment

                            • mga
                              Copier Technician

                              Site Contributor
                              1,000+ Posts
                              • Dec 2010
                              • 1393
                              #8
                              Re: Admin Password Reset Process in Factory SP Mode

                              Originally posted by craigp
                              Got it. I've been trying to remove password for admin/supervisor for a while now. Do you happen to know how to get into the Factory SP Mode so I can remove the admin password? If you can please PM so I can do this
                              You have to do on machine it's easy if you are a credited ricoh engineer
                              Regards Mark

                              FOR TRADE AND END USER SERVICE CALLS PLEASE VISIT WEB SITE FOR CONTACT DETAILS. COVERING GREATER LONDON {UK} AND ALL SURROUNDING COUNTIES.

                              RICOH, CANON, KYOCERA, KONICA, SHARP, HP/SAMSUNG BROTHER, LEXMARK.

                              https://copierservices.simdif.com

                                Comment

                                • slimslob
                                  Retired

                                  Site Contributor
                                  25,000+ Posts
                                  • May 2013
                                  • 36689
                                  #9
                                  Re: Admin Password Reset Process in Factory SP Mode

                                  Originally posted by mga
                                  You have to do on machine it's easy if you are a credited ricoh engineer
                                  And it is easiest using the Classic Copy function screen where you will have all the touch screen buttons needed.

                                    Comment

                                    • RMC8112
                                      Technician
                                      • Nov 2019
                                      • 38
                                      #10
                                      Re: Admin Password Reset Process in Factory SP Mode

                                      There are two ways.
                                      1. Logon to the WIM as Supervisor.


                                      2. Enter Factory Mode
                                      Reset->143->Clear ->Clear Hold on second Clear
                                      The screen will change to SP screen.
                                      Click System and goto SP5846-046 Then execute
                                      Reboot.
                                      Now the only thing with doing this is that the address book will be gone and all the scan settings will be reset.

                                        Comment

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