Hi, i recently moved my Ricoh MP C2051 to a new location and had since been having difficulty scanning. I have no issue printing to it via wireless network but the start button will not turn green to allow scanning. The SMTP server also fails to connect despite keying in the correct server name. There is no error message from the machine, except when delivery option is set to on. Connection test on the POP3 / IMPA4 settings tab went through smoothly with the same server name. Have also checked for and eliminated spelling error possibility. Would appreciate any advice to resolve this. Thanks in advance!
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Re: Can print but cannot scan
Is the machine on static or DHCP? Could be the DNS info is missing. Ping the hostname of the Exchange server to try the IP in SMTP server. Does the SMTP server use authentication?It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it. -
Re: Can print but cannot scan
Delivery server has nothing to do with scan to email.Comment
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"loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)Comment
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Re: Can print but cannot scan
There are 1000's of ways to configure scan to email and just as many reasons that it may fail, and you've not provided nearly enough info about what mail server/ service you are trying to configure on the machine.
Respectfully, with the limited info that you have provided about what you're doing, it's clear you're in a little over your head.
Secondly, the start button ONLY turns green once you have either selected a pre-programmed destination or manually entered one -not simply because you have pressed the scanner button.
This thread has already been going around in circles and it's making me dizzy....Comment
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Re: Can print but cannot scan
you know what dns is, yet you dont know what static nor dhcp is.... highly recommended you call someone...Comment
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Re: Can print but cannot scan
Delivery Server actually refers Scan Router V2 server which requires a either a Server 2000 or earlier or a dedicated Windows XP computer and will disable all other scan to folder. When you moved to a new location did you also change your ISP? Some ISP cable and DSL modems will block MFP access to SMTP unless the SMTP is the ISP's SMTP.Comment
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Re: Can print but cannot scan
No offence but you sound like an end user and not an engineer /technician
It might be advisable to get a technician in to configure your machine.
Moving your machine can also mean several changes to your network and / ISP, which will require reconfiguration
And also what 1 of the other engineers said, the start button only turns green when a destination is selectedComment
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Re: Can print but cannot scan
Thanks, yes i'm end-user and i have managed to configure the machine to the new network and ISP. I can see the machine on my router's network map and I have no issue with the printing. I'm also aware that the start button only turns green when a destination is selected. Machine is on dhcp.Comment
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Re: Can print but cannot scan
Do the following:- Attempt to test SMTP connection from the front panel
- As soon as it fails, go to Interface settings and print the settings, button at the top of the tab.
- The last page will be a communication log and should have at least one line reporting what had happened when you tested the SMTP connection
That will tell you what the internet error and if you are being blocked by the router/gateway/modem. Easier to use than Wireshark.Comment
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Re: Can print but cannot scan
If you are a enduser, my advice is to call a tech, as this forum is for service engineers not endusers.Please start you post with brand, model, problem.Comment
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Re: Can print but cannot scan
I recommend that you get an engineer /technician to configure the machine for you but if you still want to do it yourself you will need the following :
1) under email settings
Smtp server name / ip address
Username from your email service provider
Password from your email service provider
You need to know if it requires authentication
Port number (normally 25)
2) under network
Ip v 4 address
Subnet mask
Gateway address
Dns address
3) under address
Username
Email address
4) default senders name. This is under settings. Best to get to this from the control panel
Those are all the basic settings. ( I hope I'm remembering everything. It's alot easier when I'm in from of the machine)
Put those details in and test. If it doesn't work then you need to troubleshoot the problem.
I still do recommend that you get a technician. It can get tricky at times.
All the best friendComment
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