Ricoh MPC2004ex not printing correct font from usb drive

[copyaction]

[Tony in Oz]

Re: Ricoh MPC2004ex not printing correct font from usb drive

Have u tried printing doc from PC ?
Could be an issue with the pdf doc & how it was created

[copyaction]

Re: Ricoh MPC2004ex not printing correct font from usb drive

Have u tried printing doc from PC ?
Could be an issue with the pdf doc & how it was created

[slimslob]

Re: Ricoh MPC2004ex not printing correct font from usb drive

Have they checked to make sure that the entire file is formatted for Ariel. I you change the font on a document after it has been created, you have to select the portion of the document that the new font applies to.

[copyaction]

Re: Ricoh MPC2004ex not printing correct font from usb drive

Have they checked to make sure that the entire file is formatted for Ariel. I you change the font on a document after it has been created, you have to select the portion of the document that the new font applies to.

Sure enough, I had them send me the file and I saved it to flash drive and it printed Ariel instead of times new Roman on my 2004ex.

I then printed the same file from my computer and it printed times new Roman as it should.

The other strange part is they printed from flash drive on their HP printer and it also printed times new Roman as it should.

[UNICORNico]

Re: Ricoh MPC2004ex not printing correct font from usb drive

Sure enough, I had them send me the file and I saved it to flash drive and it printed Ariel instead of times new Roman on my 2004ex.

I then printed the same file from my computer and it printed times new Roman as it should.

The other strange part is they printed from flash drive on their HP printer and it also printed times new Roman as it should.

I think I remember, there's a firmware update for it. Although it does not indicate USB and puts SD.
"OptionSD FONT SD card for Fonts Type E GEN ( all ) D3BC5277"
I understand that it is also for the SD/USB slot of the operations panel.

[copier tech]

Re: Ricoh MPC2004ex not printing correct font from usb drive


This is normal. Basically printing from USB is very limited you can only use the fonts installed on the copier.

Printing from a PC will use the driver setting & fonts etc.

You could try updating ALL the firmware you may find this will resolve the issue.

[copyaction]

Re: Ricoh MPC2004ex not printing correct font from usb drive

This is normal. Basically printing from USB is very limited you can only use the fonts installed on the copier.

Printing from a PC will use the driver setting & fonts etc.

You could try updating ALL the firmware you may find this will resolve the issue.

I will update firmware, but in the meantime I created a test PDF document in Times New Roman and saved it to flash drive and it printed just fine on my 2004ex.

I also forwarded it to the customer so she can try to save and print it as well, so maybe we can narrow it down to her original document.

[UNICORNico]

Re: Ricoh MPC2004ex not printing correct font from usb drive

I will update firmware, but in the meantime I created a test PDF document in Times New Roman and saved it to flash drive and it printed just fine on my 2004ex.

I also forwarded it to the customer so she can try to save and print it as well, so maybe we can narrow it down to her original document.

If you confirm that it is the client's PDF file that generates that distinction, update the PDF/PS3 firmware just in case.
Although it is most likely that this file was generated with an old PDF editor and does not have the current encodings of the Adobe PDF standard.

[copyaction]

Re: Ricoh MPC2004ex not printing correct font from usb drive

If you confirm that it is the client's PDF file that generates that distinction, update the PDF/PS3 firmware just in case.
Although it is most likely that this file was generated with an old PDF editor and does not have the current encodings of the Adobe PDF standard.

Yes just updated firmware and still has same issue.

[UNICORNico]

Re: Ricoh MPC2004ex not printing correct font from usb drive

Yes just updated firmware and still has same issue.

Is the problem with the test file still valid, which if it works in you MPC2004?
That's rare.
Compare the Firmware listing between your model and the client. To the bad ones, do a deletion only to the Printer, in case it was a communication failure between the Operations Panel and the controller. You shouldn't lose customer data, but back up your Address Book and Printer settings.

[copier tech]

Re: Ricoh MPC2004ex not printing correct font from usb drive

Yes just updated firmware and still has same issue.

Did you update ALL firmware not just the package?

[copyaction]

Re: Ricoh MPC2004ex not printing correct font from usb drive

Did you update ALL firmware not just the package?

I ran firmware update in sp mode, not sure if it does it all.

[copier tech]

Re: Ricoh MPC2004ex not printing correct font from usb drive

I ran firmware update in sp mode, not sure if it does it all.

Do it doesn't update all the firmware modules, some are not included in the package, font & PCL being two for example.

[Gift]

Re: Ricoh MPC2004ex not printing correct font from usb drive

If other files works fine and the FW isn't ancient I wouldn't bother to fix this - USB printing has always been faulty every now and then and will never deliver the best performance.
I think it was a good job to test against different/own created files. There's probably another file out there that might work with ricoh and struggle with HP.