ricoh mp3503 office 365 scan to email

[COPIERMAN]

customer on a Ricoh copier setup in another state using office 365 for email on it.
open a office here in Florida. He has enter same information that is on other copier. When they send email says transmission fails. If anyone has suggestion that i can tell him what to look for to correct problem. copier has latest firmware SSL/TLS has SSL 3.0 and TLS1.0 /1.1/1.2

Thanks
Frank

[sandmanmac]

Re: ricoh mp3503 office 365 scan to email

customer on a Ricoh copier setup in another state using office 365 for email on it.
open a office here in Florida. He has enter same information that is on other copier. When they send email says transmission fails. If anyone has suggestion that i can tell him what to look for to correct problem. copier has latest firmware SSL/TLS has SSL 3.0 and TLS1.0 /1.1/1.2

Thanks
Frank

Interesting......
I recently setup a couple of MP C5504ex machines, and their IT used an Office365 account and we had no issues, but just a few days later, I was asked to visit an office on behalf of a colleague of mine where their IT person was having difficulty doing it the same way on an MP C5503 (Yes F/W is updated), and which is, for all intents and purposes, the same as the MP C3503 Copierman is referring to
(I'm assuming the header was a typo?).

Their IT wasn't in the office, but he provided me all of the credentials and he and I checked, and double-checked that they were correct.
In this case, I was getting an authentication error.
In the end, I was short on time, so I set it up via an SMTP2go account which I had already created for them a couple of years ago, for their OLD machine that didn't support encryption.
After I left, I got to wondering if the reason might be due to 2FA being enabled on the Office365 account that I couldn't get working and NOT enabled in the other office?

I don't have the capacity to really check into this theory, but it might be worth looking into?
They may have to create an APP password in their Office365 account to use for authenticating the machine - the same as Google (and some others) now require

Just a thought, but I'll also be interested to know if that ends up being a solution as a future reference.

Good Luck!

[slimslob]

Re: ricoh mp3503 office 365 scan to email

Here is Microsoft's instructions on how to set up scan to email for Office 365. The SMTP relay even works with older port 25 only models. How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 | Microsoft Docs

[rthonpm]

Re: ricoh mp3503 office 365 scan to email

Microsoft has been disabling SMTP AUTH on many 365 accounts and it will need to be manually enabled.

Enable or disable SMTP AUTH in Exchange Online | Microsoft Docs

The credentials you use need to be for a licensed email address, but the email address the machine uses doesn't have to be the same one, so you could use a group email address that only the sender account has permissions to send from. With this, you should be able to use smtp.office365.com as the SMTP server and be good to go.

This is the cleanest way other than using an internal SMTP relay which can take all of the TLS lift away from the machine. This would also take out the potential risk of using a third-party product like smtp2go. STunnel is a pretty easy one to set up. It works on Windows and Linux and can be set up on anything from a physical server to a VM to a Raspberry Pi.

Sent from my BlackBerry using Tapatalk

[COPIERMAN]

Re: ricoh mp3503 office 365 scan to email

Hi Everyone

turns out the password had a $ sign it. Once remove it work just find. The IT person found an article on special characters. is there a place on copier that you can enable password to use them. I look in manual and saw about password but not sure what to do.

[luca72]

Re: ricoh mp3503 office 365 scan to email

customer on a Ricoh copier setup in another state using office 365 for email on it.
open a office here in Florida. He has enter same information that is on other copier. When they send email says transmission fails. If anyone has suggestion that i can tell him what to look for to correct problem. copier has latest firmware SSL/TLS has SSL 3.0 and TLS1.0 /1.1/1.2

Thanks
Frank

what the registry says? can you post it? you get it from wim in configuration>ipV4>system registry, or from the last page of "print network configuration" in user tool> network configuration

[COPIERMAN]

Re: ricoh mp3503 office 365 scan to email

i threw out paper once we resolve issue.