Possible to change factory sp mode on mpc2004ex?

[copyaction]

Just picked up off lease machine from my wholesaler and regular sp mode has been changed by the previous service company.
I also tried to enter factory sp mode (not that it would help) by I also could not access that either.

Is it possible that service mode lock is on, would there be some message that comes up for that?

[slimslob]

Re: Possible to change factory sp mode on mpc2004ex?

Just picked up off lease machine from my wholesaler and regular sp mode has been changed by the previous service company.
I also tried to enter factory sp mode (not that it would help) by I also could not access that either.

Is it possible that service mode lock is on, would there be some message that comes up for that?

Not that I am aware of though it might be something Ricoh has added in the last 5 years. I have heard that some techs have changed the SP sequence to the old 3 digit sequence entered twice. [key] [xyzxyz] [another key]

[copyaction]

Re: Possible to change factory sp mode on mpc2004ex?

Not that I am aware of though it might be something Ricoh has added in the last 5 years. I have heard that some techs have changed the SP sequence to the old 3 digit sequence entered twice. [key] [xyzxyz] [another key]

[slimslob]

Re: Possible to change factory sp mode on mpc2004ex?

Service mode lock would block it as well. Have you tried logging in to User Tools as supervisor. If you are able to you can then change the admin credentials. That is the only thing supervisor can do.

[sandmanmac]

Re: Possible to change factory sp mode on mpc2004ex?

Is it possible that service mode lock is on, would there be some message that comes up for that?

Service mode lock is only visible in UT when logged in as an admin when authentication is enable, and also to the best of my knowledge, it also only locks out SP mode when administrator authentication is enabled.
In other words you can turn on Service mode lock, but if administrator Authentication is not enabled it shouldn't have any effect.
And Yes, when enabled it will also block Factory SP mode, and I don't know of any way that Factory Sp login mode can be changed

Good Luck.

[copyaction]

Re: Possible to change factory sp mode on mpc2004ex?

Service mode lock is only visible in UT when logged in as an admin when authentication is enable, and also to the best of my knowledge, it also only locks out SP mode when administrator authentication is enabled.

And Yes, when enabled it will also block Factory SP mode, and I don't know of any way that Factory Sp login mode can be changed

Good Luck.

Thanks
So it sounds as if it is possible that just service mode lock is on.
I will check tomorrow if I can see that in User Tools.

[sandmanmac]

Re: Possible to change factory sp mode on mpc2004ex?

Thanks
So it sounds as if it is possible that just service mode lock is on.
I will check tomorrow if I can see that in User Tools.

Hopefully you have the Admin password, or at least the supervisor credentials haven't been changed, so that you can at least login and change the admin password, otherwise you may be up a creek

[CopierTechLady]

Re: Possible to change factory sp mode on mpc2004ex?

There are two possible ways to get to SP Mode:

1. Remove small cover on left side of operation panel ( there are three buttons). Hold the button closest to the front while simultaneously pressing the "Check Status" button on the lower left of the touch screen panel. Hold both until the number keyboard is displayed. Then enter code: 806182.

2. Go to copy mode, open front cover, and press the reset button. Then enter code 806182 and hold the clear key.


Don't know if you tried either one of these, or if you were able to get to the SP mode another way, but hope this helps.

[Elmo]

Re: Possible to change factory sp mode on mpc2004ex?

Is HDD missing/faulty sometimes this can prevent you accessing service mode
select copy see if there's an error code this can prevent access (not always displayed in status)
as far as i am aware Factory mode cannot be changed

[copyaction]

Re: Possible to change factory sp mode on mpc2004ex?

Hopefully you have the Admin password, or at least the supervisor credentials haven't been changed, so that you can at least login and change the admin password, otherwise you may be up a creek

[slimslob]

Re: Possible to change factory sp mode on mpc2004ex?

Login in as supervisor and the admin login has rights to all the administration functions. There are 4 different administrator functions and each can be assigned to a different administrator; User, Network, Machine and File. One other thing is check the network security setting. Some settings do not show if they were made at a higher network security level than the current setting.

[Elmo]

Re: Possible to change factory sp mode on mpc2004ex?

i would run erase all memory
Login as admin got to settings-administrator-page 4-erase all memory
if the erase is greyed out go to extended features and uninstall any programmes (you can leave java)
then reboot and log back in as admin then erase all memory should be available (select 1 pass should do it in the quickest time can still take a couple of hours to complete)

[slimslob]

Re: Possible to change factory sp mode on mpc2004ex?

i would run erase all memory
Login as admin got to settings-administrator-page 4-erase all memory
if the erase is greyed out go to extended features and uninstall any programmes (you can leave java)
then reboot and log back in as admin then erase all memory should be available (select 1 pass should do it in the quickest time can still take a couple of hours to complete)

All that erases is document memory. It does not erase machine settings.

[Elmo]

Re: Possible to change factory sp mode on mpc2004ex?

If you select "Erase All Mem.", the following are also deleted: user codes, counters under each user code, user stamps, printer fonts downloaded by users, applications using Embedded Software Architecture, SSL server certificates, and the machine's network settings.

after erase when you reboot you also get the option to set admin and supervisor password

i always do this on a used machine give you a fresh start

[mga]

Re: Possible to change factory sp mode on mpc2004ex?

Just picked up off lease machine from my wholesaler and regular sp mode has been changed by the previous service company.
I also tried to enter factory sp mode (not that it would help) by I also could not access that either.

Is it possible that service mode lock is on, would there be some message that comes up for that?

If the admin and supervisor user password been changed and you can't get into service mode you will need new nvram to reset passwords is in factory service mode then sp5846 46#