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Re: IM C300 locking up
Sounds like the machine get's bombed with data from the network or the customer is using generic drivers and or WSD port.
You can try and disable all unneccessary protocols and perhaps assign a new IP config and install the latest official drivers + IP port. -
Re: IM C300 locking up
Thanks Gift
yes all was done
we even used the 307 driver on the MP C300 mfp.
all drivers from the ricoh website, no generic drivers.
changed the ip port and WSD was not used.
We removed the machine off the network and used a 5 port hub to isolate the internet router, also tried the usb connection.
Thanks againComment
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Re: IM C300 locking up
That sounds like an issue we are having with a similar machine, but it doesn't seem to lockup though.
The problem that machine is that the fan is running constantly, it seem to happen after a print job, like the machine doesn't go back to idle mode unless you manually press the sleep button.
If you restart the machine it is quiet until a print job is occured, it is running package 6.18 and i noticed there is a 6.18.1 released now, might be a hotfix for that problem but can't see any releasenotes for that particular update.
Rank C
Symptom corrected:
- This update provides a security update. See this website for
details: Information List by Vulnerability
Overwritten Temporary Firmware:
- LRC2137,CS16525,CS16602
*This package firmware can overwrite the above temporary firmware.
For more information, please refer to the technical bulletin
regarding temporary Firmware overwrite function.- - - - - - - - - - - - - - - - - - - -
Version 6.18
Rank C
Symptom corrected:
- Multibyte characters might be missing from the Web Image Monitor
display.
- The input range of bypass tray's custom paper size displayed on
web image monitor is reversed for the "Vertical" and "Horizontal".
- Auto Detect (automatic detection of paper size) can be selected
for the Bypass Tray in WIM (WIM > FAX > Special Sender > Initial
Setup), even though the machine does not support the use of this
feature for this tray, and the machine LCD shows this feature as
"Not selected".
- A mismatch error with the SSL/TLS encrypted communication settings
may be displayed on the Operation Panel if the settings are
changed while the device is in Energy Saver mode.
- Printing via the Device Server Type M37 may fail after the machine
is rebooted if a system reset and firmware update are performed on
the machine.
- If multiple scanner jobs with clearwrite PDF specification are
executed and it takes time to create clearwrite PDF for the first
job, the creation of clearwrite PDF for the subsequent jobs fails
and the job ends in error. (The first job completes normally.)
- SC819 might occur when performing RFU via SLNX.
- When the size of a scanned document is large such as 6MB, a
Scanner application screen might be feezed and all scanned
document might not be sent to a shared folder.
- The data-in lamp and the fax-in-communication lamp may alternately
blink and the printer may not be able to print.
- SC940-11, -12, -13 and -14 might occur unnecessarily in multiple time.
- The authentication server name may not be recorded in the device
access log when a user logs in to the device via Windows or LDAP
Authentication.
- Stored reception files may not be deleted if the user logs out
with the document(s) selected and User Authentication enabled.
- The function of help file download from Web Image Monitor does not
support encrypted communication.
Other changes:
- A German misspelling on WIM has been modified.
- Security enhancements applied for when connecting to the device
via Remote Panel Operation.
- Added new engine firmware(D0C95778) to work new BICU designed due
to difficulty in supplying ICs for scanner I/F.
Supported:
- Receiving mail using Microsoft Exchange Online, which requires
OAuth 2.0 authentication.Comment
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Re: IM C300 locking up
It's funny that this concerns both PDF and O365 so it's more unlikely that the cause is related to these application or document type. Same goes for
the network if you ave the same issue with printing from USB (otherwise one might recomment to fiddle around with the network speed).
Does the client have just one PC or can you test and reproduce it with other computers within the same network? If not hook up your laptop in to
the clients network and give it another try starting with the same Adobe Reader version and PDF file.
Even if the MPC307 worked: If the problem is only reproduceable from one PC it is very very likely that something on that end is the cause and seems to trigger the issue.
IMC controller generation might react different compared to the previous one - we all know that "newer" isn't always "better"^^
It might be helpful to run a driver cleanup tool and reinstall the drivers from scratch.
Before that you might try and purge all remaining spooler data:
Run CMD as admin and then run these three commands:
Code:net stop spooler del %systemroot%\System32\spool\PRINTERS\* /f /s /q net start spooler
Comment
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Re: IM C300 locking up
Thanks Daniel.
Yes looks like another update on the 16th December.
I updated with D0C95492P
and the new one is
Ver.6.18.1 [Firmware No.]
will do the new PKG update
I have just ran the Ricoh Firmware tool
and it says all up to date!D0C95492Q
on a remote sessionComment
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Re: IM C300 locking up
Thanks Gift
yes only 1 pc used.
same adobe reader ver
I think its more likly to be when user prints Excel - constant edit of doc to change cost then CTRL P to print doc, then back to excel doc edits again then CTRL P and so on.
we have just had the customer calling again and is chucking the dummy out! - so we are going back tomorrow to put back the loan MP C307 until we can work it out.
thanks
DaveComment
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Re: IM C300 locking up
Starting to dig deeper inthis machine back in the workshop
Only thing I can see in the error logs is the sc991 error. this would normaly tell me its the PC.
But why does the MP C307 work fine
SPOOKYComment
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Re: IM C300 locking up
Years ago we had a similar problem with a MP C2551. It would print for a few minutes and then stop. Cycle power and everything in queue would print and then stop again. We tried replacing every board in it to no avail. They even swapped it with another one from a different part of their facility. The problem stayed with the location. Turned out to be a five year old 24 port switch. After they replaced it not only did the C2551 start working properly but a couple of computers that were having intermittent trouble accessing the internet no longer had trouble.Comment
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Re: IM C300 locking up
As far as I recall the entire office was messy and somewhere near the MFP and between some furniture they had a router and some little - perhaps 8 port - switch lying on the floor and cables all around. After testing the MFP with a direct LAN connection with my laptop I investigated further and got suspicios after seeing ALL port LEDs were flashing high speed in sync so I finally started pulling the LAN cables step by step...Comment
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Re: IM C300 locking up
"ALL port LEDs were flashing high speed in sync" is called jabber. Usually it is caused by a bad interface card but 2 ports connected together can have the switch or more often a hub talking to itself and not knowing what port to respond to. Doesn't happen immediately when connected unless there already is traffic. But as soon as a packet hit, a hub sends it back out on all ports and with the looped back cable it keeps looping. Usually with a switch it would indicate a failed switch as a switch does not usually broadcast traffic on all ports.Comment
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