Imc2500 reboot after card insert e32 error

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Rahul_spbs
    Technician
    • Jun 2020
    • 10
    #1

    Imc2500 reboot after card insert e32 error

    Hi All

    had a client where the machine was stuck on please wait screen

    we brought the machine into the workshop and tried to resolve the issue and we did every thing from trying to reset the screen to factory mode and even updating the firmware.
    when we tried the firmware update the machine froze half way through. we left it over night and when we came back the machine was still stuck and my technician shut down the copier hoping to recover from firmware point. I know this is a no no and have now had to change the controller board but I get the error Reboot after card insert E32 METMF3Aa_eplot even after changing the CB.

    how do I rectify the issue on the machine?

    ANY LEADS?
    Tags: card, firmware, insert, machine, reboot
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 36685
      #2
      Re: Imc2500 reboot after card insert e32 error

      I take it that you were trying to use the not always dependable Ricoh Firmware Update Tool. To recover from the error you will probably need to do an SD card firmware update.

      On the computer used to run the RFUT there should be a temp folder that contains all the .fwu and .zip files that were downloaded.

        Comment

        • Codex
          Senior Tech

          500+ Posts
          • May 2008
          • 693
          #3
          Re: Imc2500 reboot after card insert e32 error

          Originally posted by slimslob
          I take it that you were trying to use the not always dependable Ricoh Firmware Update Tool. To recover from the error you will probably need to do an SD card firmware update.

          On the computer used to run the RFUT there should be a temp folder that contains all the .fwu and .zip files that were downloaded.
          Used this tool only once... Too slow... Updates a single firmware, and then reboots the machine.... Is this the normal behaviour??... After that i never tried again

          Inviato dal mio SM-S901B utilizzando Tapatalk
          Memento Audere Semper

            Comment

            • luca72
              Field Supervisor

              1,000+ Posts
              • Oct 2017
              • 1673
              #4
              Re: Imc2500 reboot after card insert e32 error

              Originally posted by Codex
              Used this tool only once... Too slow... Updates a single firmware, and then reboots the machine.... Is this the normal behaviour??... After that i never tried again

              Inviato dal mio SM-S901B utilizzando Tapatalk

              yes, it's normal, with that method during the update, the machine makes movements, and restarts several times
              "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                Comment

                • copier tech
                  Field Supervisor

                  5,000+ Posts
                  • Jan 2014
                  • 8093
                  #5
                  Re: Imc2500 reboot after card insert e32 error

                  Originally posted by Rahul_spbs
                  Hi All

                  had a client where the machine was stuck on please wait screen

                  we brought the machine into the workshop and tried to resolve the issue and we did every thing from trying to reset the screen to factory mode and even updating the firmware.
                  when we tried the firmware update the machine froze half way through. we left it over night and when we came back the machine was still stuck and my technician shut down the copier hoping to recover from firmware point. I know this is a no no and have now had to change the controller board but I get the error Reboot after card insert E32 METMF3Aa_eplot even after changing the CB.

                  how do I rectify the issue on the machine?

                  ANY LEADS?
                  Try the reset procedure reset 143 C x3 device should beep 3 times then restart the device.
                  Let us eat, drink, and be merry, because tomorrow we may die!

                  For all your firmware & service manual needs please visit us at:

                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                  ​

                    Comment

                    • luca72
                      Field Supervisor

                      1,000+ Posts
                      • Oct 2017
                      • 1673
                      #6
                      Re: Imc2500 reboot after card insert e32 error

                      Originally posted by Rahul_spbs
                      Hi All

                      had a client where the machine was stuck on please wait screen

                      we brought the machine into the workshop and tried to resolve the issue and we did every thing from trying to reset the screen to factory mode and even updating the firmware.
                      when we tried the firmware update the machine froze half way through. we left it over night and when we came back the machine was still stuck and my technician shut down the copier hoping to recover from firmware point. I know this is a no no and have now had to change the controller board but I get the error Reboot after card insert E32 METMF3Aa_eplot even after changing the CB.

                      how do I rectify the issue on the machine?

                      ANY LEADS?
                      try to do as "copier tech" says, + insert the SD with only the system copy in the romdata folder
                      "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                        Comment

                        • UNICORNico
                          Trusted Tech

                          250+ Posts
                          • May 2018
                          • 308
                          #7
                          Re: Imc2500 reboot after card insert e32 error

                          Originally posted by Rahul_spbs
                          Hi All

                          had a client where the machine was stuck on please wait screen

                          we brought the machine into the workshop and tried to resolve the issue and we did every thing from trying to reset the screen to factory mode and even updating the firmware.
                          when we tried the firmware update the machine froze half way through. we left it over night and when we came back the machine was still stuck and my technician shut down the copier hoping to recover from firmware point. I know this is a no no and have now had to change the controller board but I get the error Reboot after card insert E32 METMF3Aa_eplot even after changing the CB.

                          how do I rectify the issue on the machine?

                          ANY LEADS?
                          "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

                            Comment

                            • anothertech
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Nov 2007
                              • 1755
                              #8
                              Re: Imc2500 reboot after card insert e32 error

                              Originally posted by copier tech
                              Try the reset procedure reset 143 C x3 device should beep 3 times then restart the device.

                              1+ with this procedure. It got me out of a bind before.

                                Comment

                                Previous template Next
                                Working...