Ricoh MPC 3500 forwarding faxes to email in a pdf ?

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  • Rick
    Trusted Tech
    • Mar 2007
    • 277

    #1

    Ricoh MPC 3500 forwarding faxes to email in a pdf ?

    I have this machine set to forward faxes to email but it sends them in a tiff . Is there a way to change this to pdf instead? I looked high and low and dont see where to do this.
  • tonnerboy
    Trusted Tech

    100+ Posts
    • May 2011
    • 212

    #2
    I think you can not send fax-to-email in PDF.
    If You really need fax in PDF you can do fax-to-folder. To make it work you need to change swith 21 bit 3 (Parameter Setting)
    See you

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    • teebee1234
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2008
      • 1670

      #3
      Originally posted by tonnerboy
      I think you can not send fax-to-email in PDF.
      If You really need fax in PDF you can do fax-to-folder. To make it work you need to change swith 21 bit 3 (Parameter Setting)
      See you
      Even though the manual says this switch is for fax to folder, it also works with forwarding to email. I don't know why they don't specify this with an update.
      ------------------------------------------------------------------
      How do I specify the file format when sending received faxes to an e-mail or a folder?
      Answer

      It is possible to convert a TIFF file to PDF format when transferring a document received by fax to a PC folder or e-mail address.
      Here, we will describe how to change the file format of a document received by fax.
      Note
      • It is necessary to have already made the settings for transferring fax documents to a shared folder on a PC or an e-mail address.

      1. Press the [User Tools/Counter/Inquiry] button.



      1. Press [Facsimile Features].



      1. On the [Initial Settings] tab, press [Parameter Setting].



      1. Press switch [21].



      1. Press bit [3]. Switch: 21, Bit: 3
        File format for files forwarded to e-mail destinations or folder destinations.
        0: TIFF
        1: PDF



      1. Confirm that the value for bit [3] is selected as required, and then press [OK].



      1. Press [Exit].




      1. Press [Exit] in [Facsimile Features].

      1. Press [Exit] in [User Tools/Counter/Inquiry].

      Comment

      • KenB
        Geek Extraordinaire

        2,500+ Posts
        • Dec 2007
        • 3945

        #4
        Teebee is right, but some models can only fax forward as a tiff to email.

        Fortunately, this model can do tiff or pdf.

        If you have access to a publication called "GEN-078", this will list which models do and don't support the option.

        I can't post that bulletin here without getting my hiney in hot water.
        “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

        Comment

        • KenB
          Geek Extraordinaire

          2,500+ Posts
          • Dec 2007
          • 3945

          #5
          Like, oops!

          It turns out that, at least according to the bulletin, that this model DOES NOT support fax forwarding to email as a pdf; I was thinking it did.

          Here is a section of the bulletin describing that. (I think I can do that without angering the copyright gods.):

          Fax Forwarding Chart.jpg
          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

          Comment

          • Dexor
            Trusted Tech

            Site Contributor
            100+ Posts
            • Jan 2010
            • 223

            #6
            Re: Ricoh MPC 3500 forwarding faxes to email in a pdf ?

            Originally posted by KenB
            Like, oops!

            It turns out that, at least according to the bulletin, that this model DOES NOT support fax forwarding to email as a pdf; I was thinking it did.

            Here is a section of the bulletin describing that. (I think I can do that without angering the copyright gods.):

            [ATTACH=CONFIG]9680[/ATTACH]
            I currently have 2550 ricoh and even though fax parameters 21/3 is set to 1 it's still forwarding incoming faxes only in .tiff. What gives... ?

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3967

              #7
              Re: Ricoh MPC 3500 forwarding faxes to email in a pdf ?

              Originally posted by Dexor
              I currently have 2550 ricoh and even though fax parameters 21/3 is set to 1 it's still forwarding incoming faxes only in .tiff. What gives... ?
              Is the default for a direct "scan to email" on the machine set to PDF? According to the manual, and my experience, the bit switch only applies to folders. Fax forwarding.pdf

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