Ricoh MP-C3300 password reset

[butitsmyfirstday]

Hello, I'm a Canon tech posting a question for a Ricoh friend. He's having a problem where he can not access the admin login because he has received a machine with changed password (original user name login = admin and the password is left blank is not working) is there a way to reset/clear password?
Thanks in advance for any help

[Eric1968]

Re: Ricoh MP-C3300 password reset

Log in with supervisor and no password. Then you can change the default admin credentials. If the supervisor doesn't work, an NVRAM replacement is the only solution.

[butitsmyfirstday]

Re: Ricoh MP-C3300 password reset

Thanks for responding so quick...In the event that supervisor login fails, what's involved in a NVRAM replacement? is it a part or a process? Thanks again for your help...

[BFtech]

Re: Ricoh MP-C3300 password reset

We must be working on same issue. I have been fighting it for a day and a half now. Are you trying to help Brad?...I have another tech on the forum here who is trying to get me going, maybe by weds he said without having to replace the nvram. fingers crossed.

[Eric1968]

Re: Ricoh MP-C3300 password reset

If the supervisor doesn't work you'll have to replace the NVRAM-chip on the BICU-Board. This chip holds all settings of the machine.

Before you replace the NVRAM you must backup the contents of the original NVRAM to an SD-Card. After replacing the NVRAM the original settings have to be reloaded to the new NVRAM.

I hope the supervisor credentials will work. I never tell the customers about this supervisor account. If they don't know this account exists, they will never change it.

[Eric1968]

Re: Ricoh MP-C3300 password reset

We must be working on same issue. I have been fighting it for a day and a half now. Are you trying to help Brad?...I have another tech on the forum here who is trying to get me going, maybe by weds he said without having to replace the nvram. fingers crossed.

If the supervisor account doesn't work, the only solution is an NVRAM replacement. There's no other option.

[butitsmyfirstday]

Re: Ricoh MP-C3300 password reset

Trying to help Mark but judging from your location it is probably the same issue...small world

[nasko.ruse]

Re: Ricoh MP-C3300 password reset

Hello,
I think there is another way. I did it on another model Ricoh 5560c, but I think it is possible to reset both admin and supervisor passwords.
If you did not resolve your problem, I can help you.
Just upload your NVRAM to a file (8824) and send it to me.
I will give you other instructions.

[Jomama46]

Re: Ricoh MP-C3300 password reset

FYI
admin should be all lower case

[redneckstylin]

Re: Ricoh MP-C3300 password reset

we just had this issue on a R-C3300 aswell try logging into web image monitor and changing password in there..........

it let us enter user name which was verizon and then said enter new password enter password again then bam your in

[BFtech]

Re: Ricoh MP-C3300 password reset

I am having trouble trying to web into the mcp. I change my ip on my laptop in the same range as the mcp but I still cant get into the web interface. I am using windows 7.

[teebee1234]

Re: Ricoh MP-C3300 password reset

Are you saying you can't open the WIM home page or you can but cannot login? If you can't get to the home page (404 error?) make sure sp5985-001 is set to 1 and not 2. The default settings from the factory are now to have it set to '2' which will allow printing and pinging but no access to the WIM.

[redneckstylin]

Re: Ricoh MP-C3300 password reset

i think he is having ip issues......


log into wim as supervisor leave password blank

[BFtech]

Re: Ricoh MP-C3300 password reset

Yeah I am not able to get the home page to open. the situation is that the mcp has changed locations, the previous owner had changed the supervisor and admin names and passwords. I am not able to change the web address of the mcp. I try to change my ip on laptop to be in range of the mcp and cannot open the wim homepage. Thanks for help!

[BFtech]

Re: Ricoh MP-C3300 password reset

Also , copyguy was able to get the supervisor name and password figured out but not the admin password. so if i could web into the unit I could change the admin settings that way and reset the admin name and password.