Ricoh MP2550sp no network activity

[jmandassociates]

Need help with a Ricoh MP2550sp that the network just stopped working today on it. You can't access it's IP or print to it any more. The orange light is solid on the network jack but the green light never comes on. We disconnected the network cable from the copier plugged it into a laptop and it worked fine. So the cable and connection are working. We have powered off and restarted the copier and router it was connected to and sill nothing. There aren't any error codes coming up. Any help would be appreciated.

[L-IQ-uid toner]

Re: Ricoh MP2550sp no network activity

Try to connect laptop directly to the copier and use WIM. If that fails try different controller board.

[Iowatech]

Re: Ricoh MP2550sp no network activity

Need help with a Ricoh MP2550sp that the network just stopped working today on it. You can't access it's IP or print to it any more. The orange light is solid on the network jack but the green light never comes on. We disconnected the network cable from the copier plugged it into a laptop and it worked fine. So the cable and connection are working. We have powered off and restarted the copier and router it was connected to and sill nothing. There aren't any error codes coming up. Any help would be appreciated.

So the machine works from your laptop? OK, here's a couple of things to check.
If the green light doesn't come on when the machine is connected to the user's network, it could be they have a bad network cable, or the user's network connection that the cable plugs into is bad. The green light should illuminate otherwise. Try using a new network cable and plug it into a proven working socket in the user's network and see what happens.

[slimslob]

Re: Ricoh MP2550sp no network activity

First check SP 5985-001. If it is set to "0", the network interface is disabled. Change it to "1". If that is not the problem, check the pins in the network connector. If one or more pins are bent, see if you can straighten them with a small spring hook. Otherwise replace the controller board.

[Maxim]

Re: Ricoh MP2550sp no network activity

The orange light is solid on the network jack but the green light never comes on.

As far as I know, the green light comes on if the DHCP is enabled. If a fixed IP is entered into machine then the light stays orange.

We disconnected the network cable from the copier plugged it into a laptop and it worked fine. So the cable and connection are working.

Try connecting the laptop directly to the copier.
Check the pins in the network connector socket, if somebody moved the machine with the network cable attached then the pins may be bent.

[slimslob]

Re: Ricoh MP2550sp no network activity

As far as I know, the green light comes on if the DHCP is enabled. If a fixed IP is entered into machine then the light stays orange.

With most machines I have worked on, the orange light shows connection of at least one of the pairs, not certain whether receive or send. The green light shows network activity on the receive pair.

[sandmanmac]

Re: Ricoh MP2550sp no network activity

check the pins in the network connector. If one or more pins are bent, see if you can straighten them with a small spring hook. Otherwise replace the controller board.

It's funny how stuff happens sometimes!
Just today I just visited a clients office that had relocated their machine (an older MP2510) and needed me to reconfigure it, and I could not get it to connect. I tried everything, and then finally removed the Controller and had a good look inside the NIC port, and sure enough one of the pins was bent over another one. I performed a little day surgery with my brand new multi-tip micro screwdriver (Nice timing on that too), and managed to get it back in place.
I'm sure they must have pushed it across the room without disconnecting the cable or something, but no one wanted to own up to doing anything wrong.

[johnyb]

Could be 802.11 Authentication is on, if so this will turn the network port off as the machine thinks it is in a wireless environment.... Had this a few times!!

[Jude]

Re: Ricoh MP2550sp no network activity bumped having same on MPC3300

[no network activity bumped having same on MPC3300. I tried different cable, all suggestions on ths page.

[teebee1234]

Re: Ricoh MP2550sp no network activity

You stated you connected the cable to a laptop and it worked ok. By the wording, I'm assuming you connected the laptop to their network and you were able to access their network. Did you try connecting the laptop directly to the copier? That should be the first step.

[Iowatech]

Re: Ricoh MP2550sp no network activity bumped having same on MPC3300

[no network activity bumped having same on MPC3300. I tried different cable, all suggestions on ths page.

It would be incredibly useful to know what network operating system is being used, as the MPC3300 is obviously not the problem.
That is, if the machine you are working on has exactly the same problem as listed in the first post in this thread anyway.
We can't see that machine and the environment it is in, so it is up to you to tell us that if you would like helpful suggestions.

[anothertech]

Re: Ricoh MP2550sp no network activity bumped having same on MPC3300

[no network activity bumped having same on MPC3300. I tried different cable, all suggestions on ths page.

Have you connected a laptop directly to it? Does that work?

[Iowatech]

Re: Ricoh MP2550sp no network activity bumped having same on MPC3300

Have you connected a laptop directly to it? Does that work?

As the first post in this thread said that was the case, I guess we are supposed to assume so.
Assuming can be a bad course of action though.

[slimslob]

Re: Ricoh MP2550sp no network activity bumped having same on MPC3300

[no network activity bumped having same on MPC3300. I tried different cable, all suggestions on ths page.

Do you realize that this thread is nearly two years old (and since the last post to it before yours). If you really want help, start a new thread and give full details as to what the problem is and what you have tried so far.

When you have a problem, going searching through old post to find a solution is fine, but if you don't find the answer, start a new post. There are a number of top tech on this site who will totally ignore add ons to posts that have been dormant for more than a certain number of months. In fact, it Iowatech and anothertech had not posted to it I would have ignored it.