Ricoh MP C2003

[PA3040]

Dear All,This is related to Ricoh MP C2003 Color MFP

When we send the print job to the machine ( about 50 pages PDF ) it is only printing less than 10 pages and rest automatically erase by the machine

Please advice

Firmware updated

[SargeNZ]

Re: Ricoh MP C2003

Possibly a corrupt PDF file after page 10 or so. Try resaving or redownloading. Also try opening and printing from Foxit reader and see if it makes a difference.

[PA3040]

Re: Ricoh MP C2003

Possibly a corrupt PDF file after page 10 or so. Try resaving or redownloading. Also try opening and printing from Foxit reader and see if it makes a difference.

Thanks for the reply

We have faced several complies related to this matter and I personally used several PDF files but issue is the same

OS Windows 7
Application PDF Adobe reader Version 11.009
Printer driver PCL5 and PCL6

[Elmo]

Re: Ricoh MP C2003

Try fitting the Postscript option and using the PS driver
it has solved this issue many times for me with other models

[anothertech]

Re: Ricoh MP C2003

Try reformatting the harddrive.

[Choro1dal]

Re: Ricoh MP C2003

As a rule of thumb and depending on the application being used to open the PDF you may well have an option to 'Print as Image'. If so, select this and resubmit the job.
If the print job is successful it would indicate an issue with the file/application. If not, you should be concentrating your efforts towards the MFD.

[Cipher]

Re: Ricoh MP C2003

Adobe Acrobat is a shockingly bad piece of software that has caused all kinds of weird and wonderful printing problems over the years.

I always recommend and install Foxit PDF Reader, a far better, less bloated application.
Better than Adobe PDF Reader and Acrobat

[slimslob]

Re: Ricoh MP C2003

Try printing to the document server. Printing Preferences - One Click Presets tab - Job Type:. Change from "Normal Print" to "Document Server". This will send the document to the document server and you can print it from there. If this works, try clearing printer memory or replace memory module(s).

[sandmanmac]

Re: Ricoh MP C2003

When we send the print job to the machine ( about 50 pages PDF ) it is only printing less than 10 pages and rest automatically erase by the machine

There's no mention if this is only happening from a single PC or multiple PC's? This information will isolate the issue to a PC problem, or a problem with machine itself.

[PA3040]

Re: Ricoh MP C2003

There's no mention if this is only happening from a single PC or multiple PC's? This information will isolate the issue to a PC problem, or a problem with machine itself.

Thanks for the advice
This is happening for multiple PC and multiply Machines

[sandmanmac]

Re: Ricoh MP C2003

Thanks for the advice
This is happening for multiple PC and multiply Machines

Huh
So now you're saying that all (or most) of the PC's on the network are having this issue when printing to the C2003 as well as several other printers/MFD's on the network?

Sure sounds like it must be some sort of network issue to me.

What about a laptop connected directly to any of these machines?
I'm betting there wouldn't be a problem.

[teebee1234]

Re: Ricoh MP C2003

Huh
So now you're saying that all (or most) of the PC's on the network are having this issue when printing to the C2003 as well as several other printers/MFD's on the network?

Sure sounds like it must be some sort of network issue to me.

What about a laptop connected directly to any of these machines?
I'm betting there wouldn't be a problem.

X2, Never automatically assume it's the mfp when encountering weird print issues, they may very well have upgraded all of their pc's with a new version of software - be it Adobe or something else. The first and easiest step should always be to try and duplicate the problem with your laptop connected directly to it (using their documents if possible). If it works fine with your laptop then the ball is in their court and you can discuss network support fees if they don't want to resolve it themselves.

[slimslob]

Re: Ricoh MP C2003

Huh
So now you're saying that all (or most) of the PC's on the network are having this issue when printing to the C2003 as well as several other printers/MFD's on the network?

Sure sounds like it must be some sort of network issue to me.

What about a laptop connected directly to any of these machines?
I'm betting there wouldn't be a problem.

X2, Never automatically assume it's the mfp when encountering weird print issues. The first and easiest step should always be to try and duplicate the problem with your laptop connected directly to it (using their documents if possible). If it works fine with your laptop then the ball is in their court and you can discuss network support fees if they don't want to resolve it themselves.

That makes three of us.

[PA3040]

Re: Ricoh MP C2003

Huh
So now you're saying that all (or most) of the PC's on the network are having this issue when printing to the C2003 as well as several other printers/MFD's on the network?

Sure sounds like it must be some sort of network issue to me.

What about a laptop connected directly to any of these machines?
I'm betting there wouldn't be a problem.

Hi
Actually we checked this issue with several customers and our laptop also same result,