Slow Scan to Email (Office365)

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  • zames77
    Tweak it till it breaks!

    100+ Posts
    • Jan 2010
    • 121
    #1

    Slow Scan to Email (Office365)

    Hi People.

    Had a strange one today. Customer has a MPC5503 and they've just started to use Office365 and scanning to email. Up until now they've been scanning to a shared folder on the server which has worked flawlessly. When scanning to email (via smtp.office365.com) the job can take up to about 1 minute twenty before it seemingly leaves the machine and the memory returns to 100%. I tried another ISP's SMTP server, with much the same outcome. Fired up the VM on my laptop which runs a mail server, same problem, mostly. At one point, when playing with network speed, it suddenly started deliverying in the usual amount of time, but when putting back on customers network, was back to slow again. Thinking (and still am) this is a network speed issue, played with various speed settings, but couldn't then replicate the success I'd had before, even when plugging back into my laptop. Printing speed is fine, SMB scanning is fine. Anyone had similar? At this point, I'm out of idea's. Of course, the customer has to use Office365 now that they've got it, it's their new shiny toy!

    Cheers Guys.
    Tags: None
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 36674
      #2
      Re: Slow Scan to Email (Office365)

      Try changing the ethernet speed in User Tools. Check the DNS settings. If they have a domain, the first DNS should be the domain DNS server, the second should be the router or the ISP DNS server. Set the third DNS to 8.8.8.8 which Google's DNS. Try using the IP address for the Office 365 server. One other thing, if you are getting errors when sending, Office365 requires TLS on their primary servers. Their IT can setup a relay server that uses SSL or just port 25.

        Comment

        • zames77
          Tweak it till it breaks!

          100+ Posts
          • Jan 2010
          • 121
          #3
          Re: Slow Scan to Email (Office365)

          I discounted it being a DNS issue when I connected my laptop, using IP address. I had tried various ethernet speeds in user tools with the same outcome. I should of mentioned that via Office365, its using TLS and username and password are correct. Testing through the other ISP's SMTP was without TLS and authentication, but has similar speeds. Connection test replies straight back as successful (a full terminal session to run a proper ping test on the machines would be great). There are no errors, each scan reaches its destination, it's just incredibly slow.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36674
              #4
              Re: Slow Scan to Email (Office365)

              You might want to check to see if some one turned on the OCR PDF option. Depending on the original, it can take minutes to process before sending.

                Comment

                • zames77
                  Tweak it till it breaks!

                  100+ Posts
                  • Jan 2010
                  • 121
                  #5
                  Re: Slow Scan to Email (Office365) Solved.

                  Turns out the customer had setup scan to email, and enabled POP before SMTP.

                  A little knowledge...

                    Comment

                    • SargeNZ
                      Trusted Tech

                      250+ Posts
                      • May 2012
                      • 263
                      #6
                      Re: Slow Scan to Email (Office365)

                      Nice work Zames. Looks like someone with passion fingers got there first!

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