Clearing Meter Counts

**BillyCarpenter** · 10-27-2021, 02:24 PM

Re: Clearing Meter Counts

Originally posted by Leebs14

OK OK Don't Shout or Preach to me but Is there a way to reset the counter on the MX2630 tyoe machines? I am not trying to cheat anyone or sell anything new when its not, I just find its easier to manage readings and is cleaner if the new customer has a machine with a zero reading. We refurb our machines and we tell the customers they are not new right from the outset and we cover them with our inclusive maintenance cover. We just think its cleaner and works for us and the customer if the machine starts with a zero reading.

That's it if you can help then please pm me.

If you can't help or wish to get on your high horse throwing your morals around, then move on please.

Thank you all

Do yourself a favor and don't go there. It's no harder to manage a meter with 110k than a meter with 0. You're in the copier business. That's what we do.

**mloudy** · 10-27-2021, 02:42 PM

Re: Clearing Meter Counts

I have done this once but not on purpose but I have a question> Would you keep track of the actual total for your own reference?

Say you have this situation.

MX-2630N with a total meter of 900,000 reset to zero
MX-2630N with 10,000 reset to zero

A few years down the road the customer who bought both machines puts 900,000 pages on each machine. The people you sold/discussed this clean approach to has left and now you are dealing with new people. They see a total meter of 900,000 on both machines but you are telling them one has 910K and the other 1.8 million. Put yourself in their shoes listening to someone trying to explain this to them.

My clean approarch is to round everything up. Say I sell a copier with 14,459 black pages and 18,229 color pages. I start my billing at 14,500 black and 18,500 color. If they don't run the annual minimums then the numbers would get unclean I guess. I can also quickly identify if a customer has ever not ran the annual minimums based on the billing cycle.

Bristol England, Virginia or Tenn? Just curious as my family is from Bristol VA.

**Leebs14** · 10-27-2021, 02:47 PM

Re: Clearing Meter Counts

Thanks for your reply. Bristol UK here, wish it was the US

We keep track of the 'real mileage' using sim 22-06 which gives the readings from brand new out of a box.

We charge per print/copy, we don't do estimates or use advanced block billing of any kind, so we just find that when we sit down with a customer we can show them exactly what their usage is. 99% of the quipment we supply is rented, so your analogy although i can understand what you mean, really doesnt work with our way of doing business.

Still would appreciate knowingif there is a way tho?

**mloudy** · 10-27-2021, 03:09 PM

Re: Clearing Meter Counts

Had a friend retire from the copier biz in the UK recently and he was amazed how we could bill customers so far in advance.

I had the opportuniy to go with him on service calls in the UK and he came here to the US and went of calls with me. When we arrived on a call in the UK we were offered something to drink, often tea and maybe even something to eat. When we hit it just right we sat and had tea with the customer. When he came here he asked one of my customers if he could have some coffee. Her response "If you wanted coffee you should have brought it". She then turned and walked away. Much different.

I honestly can't remember the sim I used by mistake but it blew out everything. Fortunately it was a machine that we had traded in.

So if you are keeping the Total Output intact and it would still show up in 22-6 it is a different scenario and would be easier to explain to a customer down the road.

So you are looking to clear only the copies, prints, faxes and others while holding on to the Total Output? On the few machines we rent starting meters never matter to the customer so I can see your point a little better.

**mojorolla** · 10-27-2021, 03:16 PM

Re: Clearing Meter Counts

I do not think there is a way on the newer Sharps. The older Sharps had a "super secret service mode" where could reset the main counters and do all kinds of cool ( and dangerous if you didnt know what you were doing) things.

**BillyCarpenter** · 10-27-2021, 03:58 PM

Re: Clearing Meter Counts

What am I missing? Why is it easier to bill each month if the meter is zero? I can add and subtract and so can my customers. I don't get it.

**mloudy** · 10-27-2021, 06:14 PM

Re: Clearing Meter Counts

Not sure either but..

I guess if you double tap the home button and the numbers shown were what you actaully ran from day 1 as a customer it would make more sense to them.

With the older Sharps you could reset counters using sim 24-6, 9 and 10 which would then show all zeros when the home button is double tapped. However 22-6 would retain the correct Total Output (BW) and Total Output (COL). You are simply resetting the copy, print and fax meters to zero without resetting the total meters. Never done it and never will.

You can remove the 8 pin chips on the 3 pwbs and find the meters with a programmer and software. I have never altered meters but I have changed a SN in a spare 8 pin chip to get a machine up and running a few times. Had a tech break on leg off of an 8 pin chip when trying to move it over to a new pwb. I was able to copy it using a paper clip to connect the missing leg and then apply the copy to a blank chip. I think this normally requires contacting Sharp to get a set of 3 matching 8 pin chips to get a machine back up and running.

**leo34staffs** · 10-29-2021, 04:48 PM

Re: Clearing Meter Counts

Originally posted by mloudy

Not sure either but..

I guess if you double tap the home button and the numbers shown were what you actaully ran from day 1 as a customer it would make more sense to them.

With the older Sharps you could reset counters using sim 24-6, 9 and 10 which would then show all zeros when the home button is double tapped. However 22-6 would retain the correct Total Output (BW) and Total Output (COL). You are simply resetting the copy, print and fax meters to zero without resetting the total meters. Never done it and never will.

You can remove the 8 pin chips on the 3 pwbs and find the meters with a programmer and software. I have never altered meters but I have changed a SN in a spare 8 pin chip to get a machine up and running a few times. Had a tech break on leg off of an 8 pin chip when trying to move it over to a new pwb. I was able to copy it using a paper clip to connect the missing leg and then apply the copy to a blank chip. I think this normally requires contacting Sharp to get a set of 3 matching 8 pin chips to get a machine back up and running.

This can be de done, it is actually in the handy guide, under bit switches...enjoy.

**mloudy** · 10-29-2021, 05:08 PM

Re: Clearing Meter Counts

Originally posted by leo34staffs

This can be de done, it is actually in the handy guide, under bit switches...enjoy.

What can be done and which version of the Handy Guide?

**blackcat4866** · 10-29-2021, 07:19 PM

Re: Clearing Meter Counts

Originally posted by BillyCarpenter

What am I missing? Why is it easier to bill each month if the meter is zero? I can add and subtract and so can my customers. I don't get it.

Since the third grade, yes.

Personally, I think you have other motives than just poor math skills, but what do I know? =^..^=

**leo34staffs** · 10-29-2021, 07:42 PM

Re: Clearing Meter Counts

Originally posted by mloudy

What can be done and which version of the Handy Guide?

This enables the reset of total count (still seen in 22-6) like the older machines
OK, so i stumbled upon this whilst reading the handy guide on the MX6071.

There is a list of sims and within the list, there is a mention of sim 55-3 to show the counter reset sims via bit switch.

I can confirm that this works.

Clearing Meter Counts

[Misc] Clearing Meter Counts

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