Sharp not able to print Windows 11 but windows 10 works

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  • danny464
    Technician

    Site Contributor
    50+ Posts
    • May 2019
    • 81
    #1

    Sharp not able to print Windows 11 but windows 10 works

    We have an interesting issue with a Sharp BP-70C36 not being able to print on windows 11. It was working fine 3 days ago and stopped working. Windows 10 is working and one of the windows 11 computers started working recently for some unknown reason.
    We thought it would have to do with the windows 11 update that had recently installed but we rolled it back and it still does not print. Update photo attached.
    Basically same thing happening in reddit thread below but I tried the solution the guy posted and did not work unfortunately.

    you can reach the copier webpage from the computer and the driver detects it fine and install with the correct configuration of the machine so it is able to see it on the network. After you send something to print it just gives you an error.
    Any ideas are appreciated!
    https://www.reddit.com/r/printers/comments/1b8atwm/sharp_mx6071_not_working_with_windows_11/
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    • ihatefinishers13
      Senior MFP Technician

      500+ Posts
      • Feb 2020
      • 613
      #2
      Originally posted by danny464
      We have an interesting issue with a Sharp BP-70C36 not being able to print on windows 11. It was working fine 3 days ago and stopped working. Windows 10 is working and one of the windows 11 computers started working recently for some unknown reason.
      We thought it would have to do with the windows 11 update that had recently installed but we rolled it back and it still does not print. Update photo attached.
      Basically same thing happening in reddit thread below but I tried the solution the guy posted and did not work unfortunately.

      you can reach the copier webpage from the computer and the driver detects it fine and install with the correct configuration of the machine so it is able to see it on the network. After you send something to print it just gives you an error.
      Any ideas are appreciated!
      https://www.reddit.com/r/printers/co...th_windows_11/
      Screenshot the driver setup, please. Port, driver version, anything you can get. I'm betting it's WSD/IPP, and that's not good.

        Comment

        • danny464
          Technician

          Site Contributor
          50+ Posts
          • May 2019
          • 81
          #3
          Originally posted by ihatefinishers13

          Screenshot the driver setup, please. Port, driver version, anything you can get. I'm betting it's WSD/IPP, and that's not good.
          I will be on site today and will do that, but it was installed using the newest Sharp driver and the port is the IP of the machine which is working fine on the other computers

            Comment

            • ihatefinishers13
              Senior MFP Technician

              500+ Posts
              • Feb 2020
              • 613
              #4
              Originally posted by danny464

              I will be on site today and will do that, but it was installed using the newest Sharp driver and the port is the IP of the machine which is working fine on the other computers
              I have had the driver installer package set it up with Hostname instead of IP, and if whatever pushes DNS on their network is failing, Hostname printing will break.

                Comment

                • Hart
                  Trusted Tech

                  250+ Posts
                  • Feb 2024
                  • 345
                  #5
                  Originally posted by danny464
                  https://www.reddit.com/r/printers/co...th_windows_11/
                  And here I was going to comment that an user gave the full explanation ... It's my account ...

                    Comment

                    • danny464
                      Technician

                      Site Contributor
                      50+ Posts
                      • May 2019
                      • 81
                      #6
                      Originally posted by Hart

                      And here I was going to comment that an user gave the full explanation ... It's my account ...
                      Ha, when I found your post describing the exact same issue I went to the customer with a lot of confidence but failed =(
                      I am still thinking it will be something in that direction though

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