Sharp MX5070n turns off(reboots) printing.

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  • Sharptech0892
    Technician

    Site Contributor
    50+ Posts
    • Aug 2011
    • 77
    #1

    [Electrical] Sharp MX5070n turns off(reboots) printing.

    I have a intermittent problem where copier will turn off(reboots) during print jobs, I have yet to see it happen on site, problem started in February, customer stated it locks up prior to turning off. Things I've replaced, hard drive, updated firmware, checked document feeder board for staples/paper clips. I'm thinking corrupt print job maybe? Any suggestions? Thanks

    Mike
    Last edited by Sharptech0892; 03-28-2023, 01:27 PM.
    Tags: document, feeder, print
    • sharphead
      Trusted Tech

      250+ Posts
      • Aug 2009
      • 285
      #2
      Re: Sharp MX5070n turns off(reboots) printing.

      Would be worth thinking along printing/ network lines.

      Is the computer upto date? Is PoE possibly a cause?

      Think I read on here recently about PoE causing issues on a MX2614

        Comment

        • Sharptech0892
          Technician

          Site Contributor
          50+ Posts
          • Aug 2011
          • 77
          #3
          Re: Sharp MX5070n turns off(reboots) printing.

          Went back today and noticed it locking up/rebooting just sitting there, ordered a mSata for it, will update findings.

          mike

            Comment

            • George Ybarra
              Technician
              • May 2022
              • 13
              #4
              Re: Sharp MX5070n turns off(reboots) printing.

              Originally posted by Sharptech0892
              I have a intermittent problem where copier will turn off(reboots) during print jobs, I have yet to see it happen on site, problem started in February, customer stated it locks up prior to turning off. Things I've replaced, hard drive, updated firmware, checked document feeder board for staples/paper clips. I'm thinking corrupt print job maybe? Any suggestions? Thanks

              Mike
              Had the same problem changed out sata card, hdd and rom chip still did not stop looping boot problem.Could not get passed Loop to do CN Update Mode either. Turned out to be SCN portion of SCN/MFP PWB, Replaced with Refurbished SCN/mfp PWB from HYTEC.
              Use caution when removing and installing ribbon/ flat cable to CCD and Op Panel.
              Faulty wall outlet may have caused the problem in the first place.
              Copy Whisperer

                Comment

                • chatkal
                  Technician
                  • Aug 2015
                  • 47
                  #5
                  Re: Sharp MX5070n turns off(reboots) printing.

                  Originally posted by Sharptech0892
                  I have a intermittent problem where copier will turn off(reboots) during print jobs, I have yet to see it happen on site, problem started in February, customer stated it locks up prior to turning off. Things I've replaced, hard drive, updated firmware, checked document feeder board for staples/paper clips. I'm thinking corrupt print job maybe? Any suggestions? Thanks

                  Mike

                  Check if it prints BK images without shutting down, then print color. If it reboots, replace DC Power PWB.

                    Comment

                    • harps05
                      Field Service Engineer

                      100+ Posts
                      • Mar 2012
                      • 110
                      #6
                      Re: Sharp MX5070n turns off(reboots) printing.

                      Had this problem on a 6070, some time ago. It was happening when one particular user printed. Had them swap his port on the switch to another, for testing. Was never called out again.

                        Comment

                        • Sharptech0892
                          Technician

                          Site Contributor
                          50+ Posts
                          • Aug 2011
                          • 77
                          #7
                          Re: Sharp MX5070n turns off(reboots) printing.

                          MSata has seemed to resolve issue, thanks for the replies.
                            👍 1

                            Comment

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