Sharp MX-M363N is not printing but will scan to email

[Mr Davo]

Hi Everyone,

I am using a Sharp MX-M363N MFP in my Domain environment. A couple of days ago it decided to stop printing, or our Windows Server (2003) decided to stop sending it print jobs.

Now whenever I attempt to print I see an error in the print queue -



Whilst print jobs are not getting through to the printer it is able to send scans by email, and I am able to access the printers configuration page through a web page.

I have updated the driver to the newest one available from the Sharp website (http://www.sharpusa.com/CustomerSupp...el=MX-C311&amp) however this has not helped.

Any further suggestions on how to get this printer going will be greatly appreciated.

Kind Regards,

Davo

[faxman28]

Re: Sharp MX-M363N is not printing but will scan to email

Hi Everyone,

I am using a Sharp MX-M363N MFP in my Domain environment. A couple of days ago it decided to stop printing, or our Windows Server (2003) decided to stop sending it print jobs.

Now whenever I attempt to print I see an error in the print queue -



Whilst print jobs are not getting through to the printer it is able to send scans by email, and I am able to access the printers configuration page through a web page.

I have updated the driver to the newest one available from the Sharp website (Downloads | Drivers | Manuals | SHARP Customer Support Electronics) however this has not helped.

Any further suggestions on how to get this printer going will be greatly appreciated.

Kind Regards,

Davo

is this resolved ?

[ZOOTECH]

Re: Sharp MX-M363N is not printing but will scan to email

Hi Everyone,

I am using a Sharp MX-M363N MFP in my Domain environment. A couple of days ago it decided to stop printing, or our Windows Server (2003) decided to stop sending it print jobs.

Now whenever I attempt to print I see an error in the print queue -



Whilst print jobs are not getting through to the printer it is able to send scans by email, and I am able to access the printers configuration page through a web page.

I have updated the driver to the newest one available from the Sharp website (http://www.sharpusa.com/CustomerSupp...el=MX-C311&amp) however this has not helped.

Any further suggestions on how to get this printer going will be greatly appreciated.

Kind Regards,

Davo

Are you really trying to print to a B/W copier with a color print driver?

[Mr Davo]

Re: Sharp MX-M363N is not printing but will scan to email

Hi All,

This was an issue with the Server. Something is not quite right about the Server's DHCP, and the addition of a standard TCP/IP port to the printers 'Ports' tab was the fix here.

The driver was never at fault, and the 'colour' driver works fine for B & W prints.

Thanks for your assistance.

Kind Regards,

Davo

[ZOOTECH]

Re: Sharp MX-M363N is not printing but will scan to email

Hi All,

This was an issue with the Server. Something is not quite right about the Server's DHCP, and the addition of a standard TCP/IP port to the printers 'Ports' tab was the fix here.

The driver was never at fault, and the 'colour' driver works fine for B & W prints.

Thanks for your assistance.

Kind Regards,

Davo

Glad you got it working, and it's nice to know about the driver for emergency's sake.