2050c firmware upgrade fails

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  • bruce 49dcs
    Trusted Tech

    100+ Posts
    • Jan 2017
    • 140
    #1

    2050c firmware upgrade fails

    hello
    it started out with f101sub 1 i did 3c 5 backup restore all good reboot no help then I formated the hard drive and tried to install firmware 49 on with usb the blue screen came up showing usb and firmware version but nothing in the screen to choose so I replaced the hard drive with a known good one did 3c 5 no help same thing no firmware shown so I got a new stick and dropped the firware and tried again no help so I took the system board out of the same machine as the adi and tried the firware again and this time it came up with 3 choices 1 normal update 2 patch update and 3 diff t6hought I had it could only choose 1 normal update but when I did it went back to the same screen with no firmware to be seen also the stick works on a test macine with no problems I'm totaly out of ideas thanks in advance for your help
    Tags: choose, firmware, screen, update, usb
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22921
      #2
      Re: 2050c firmware upgrade fails

      Are you sure it's the right firmware? The times this has happened to me I had:

      1) loaded the wrong model firmware
      2) loaded no firmware at all (LOL!)
      3) used a failing USB stick
      4) the customer was a bank, and had disabled the USB port.

      If #4, try using the other USB port on the system board.
      The most recent firmware that I have for the Weisshorn Low is v2196, downloaded Nov 2020. I can't say if there is anything newer. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Vincent128
          Trusted Tech

          Site Contributor
          250+ Posts
          • Sep 2015
          • 341
          #3
          Re: 2050c firmware upgrade fails

          Another one that gets me is firmware extracted from zip into a folder that looks right but has another subfolder inside that needs moved to root of drive.

            Comment

            • Logged-on
              Trusted Tech

              100+ Posts
              • Sep 2010
              • 197
              #4
              Re: 2050c firmware upgrade fails

              Maybe this helps?...


              e-STUDIO2550 Series USB Firmware

              Models: e-STUDIO2050, e-STUDIO2550
              SYS 2190 SMB Support

              The SYS 2190 firmware for the e-STUDIO2550C series provides scan to file support in environments where SMB 1 is disabled. To revert the MFP to a prior version after installing SYS 2190 firmware, you will need to reformat the HDD.
              Clone Files

              Prior to installing firmware, you should retrieve a set of clone files so that you can recover machine settings if you encounter a problem. Review this section of the MFP Management Guide for additional information:

              Instructions: MFP Management Guide Cloning [PDF]
              USB Firmware Update Instructions

              USB firmware installation instructions from the Service Manual are included below:

              Instructions: USB Firmware Update Instructions [PDF]
              Certain combinations of selected updates in the 2550/2551 firmware do not work. All reasonable combinations work. Among the following are supported combinations:
              • The default combination of firmware selected by the MFP works in a normal update sequence
              • Selecting all firmware for update works
              • Selecting all changed firmware for update works in a normal update sequence
              • Any combination works if SYS is at 1330

              The following will NOT work:
              If the e-STUDIO255x Series MFP is at SYS 1200 or earlier, do NOT select SYS + RADF without Scan. If the MFP is at SYS 1200 do NOT select RADF only. Either of these combinations will fail.
              USB Files

              You download individual update packages for each machine type:
              • 2050/2550 HDD
              • 2050/2550 SSD

              We used to offer a merged package with firmware for 2550c HDD, 2550c SSD, 2551c and 5055c but we are not able to make this work anymore because the SSD machines are not at the same firmware version as the HDD machines. You can put the 2550c HDD files in the same directory as the 5055c files and you can put the 2550c SSD files in the same directory as the 2551c files.
              Special Warning this Version

              If the current version is earlier than SYS1201, then follow the procedure below:
              Before installing version 1201, perform the following procedure to delete unnecessary logs in the HDD/SSD.
              [5][C]+ power ON -> [7] (7. HDD Utility) -> [START] -> [1] (1. Initialize) -> [START]
              2050c/2550c With Hard Disk Drive (HDD) [only]: T569ALL0W2196_USB.zip
              2050c/2550c With Solid State Disk (SSD) [only]: T210ALL0W2191_USB.zip
              How to Identify the Correct Firmware System File

              If you have an existing USB key or firmware package with 255xC/5055c Series firmware, yoo can check the contents of the 2050C_5050C folder to see if has the proper System firmware and System Firmware for your MFP. The files are named as described below.
              • 2050c/2550c With Solid State Disk (SSD): T210SF0Wxxxx.tar, T210HD0Wxxxx.tar
              • 2050c/2550c With Hard Disk Drive (HDD): T210SF0Wxxxx.tar, T569HD0Wxxxx.tar
              • 2051c/2551c With Solid State Disk (SSD): T230SF0Wxxxx.tar, T230HD0Wxxxx.tar
              • 5055c Series With Hard Disk Drive (HDD): T212SF0Wxxxx.tar, T212HD0Wxxxx.tar

                Comment

                • Zagoriano
                  Junior Member
                  • Oct 2022
                  • 5
                  #5
                  Re: 2050c firmware upgrade fails

                  Good evening and thank you for your support. I tried to install the firmware update as you described. It updates everything, but then it says to me: Invalid Signature.Copy Signature File in USB Storage.Is there a solution for this?
                  Greetings from Germany

                    Comment

                    • Blizzoo
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Aug 2013
                      • 594
                      #6
                      Re: 2050c firmware upgrade fails

                      You probably are using a wrong FW for your machine type/series
                      Defects are simple, our mind is complicated

                        Comment

                        • Zagoriano
                          Junior Member
                          • Oct 2022
                          • 5
                          #7
                          Re: 2050c firmware upgrade fails

                          Originally posted by Blizzoo
                          You probably are using a wrong FW for your machine type/series

                          Hello and thank you for your answer. My 2050c has an SSD , SYS 2190 and I tried installing this firmware: T210HD0W2191 / T210SF0W2190 , with this signature File : signatures_L.sig
                          Last edited by Zagoriano; 10-17-2022, 04:26 PM.

                            Comment

                            • Zagoriano
                              Junior Member
                              • Oct 2022
                              • 5
                              #8
                              IMG_7296.jpgIf I start with 4+9, I get the 3 update options displayed, but I can't select anything as the screen would freeze. Have you ever had it?

                                Comment

                                • Marcin
                                  Junior Member
                                  • Mar 2019
                                  • 3
                                  #9
                                  Re: 2050c firmware upgrade fails

                                  Originally posted by Zagoriano
                                  Good evening and thank you for your support. I tried to install the firmware update as you described. It updates everything, but then it says to me: Invalid Signature.Copy Signature File in USB Storage.Is there a solution for this?
                                  Greetings from Germany

                                  Hello, I had such a case in 2555c, RAM was damaged, after replacing FW update was succeded.
                                  Marcin

                                    Comment

                                    • Robhamil77
                                      Junior Member
                                      • Jan 2023
                                      • 1
                                      #10
                                      Originally posted by Zagoriano
                                      Hello again.

                                      Property now the correct firmware found.
                                      [ATTACH=CONFIG]55091[/ATTACH]If I start with 4+9, I get the 3 update options displayed, but I can't select anything as the screen would freeze. Have you ever had it?
                                      The same thing is happening to me also. Did you ever find a solution?

                                        Comment

                                        • Calg19
                                          Junior Member
                                          • Aug 2024
                                          • 1
                                          #11
                                          Originally posted by Zagoriano
                                          Re: 2050c Firmware-Upgrade schlgt fehl

                                          Hello again.

                                          Property now the correct firmware found.
                                          [ATTACH=CONFIG]55091[/ATTACH]If I start with 4+9, I get the 3 update options displayed, but I can't select anything as the screen would freeze. Have you ever had it?
                                          Mi amigo ese mismo error me sucedió..
                                          Lo solucione limpiando la memoria ram y retirando un módulo que está instalado arriba de la memoria ram
                                          You do not have permission to view this gallery.
                                          This gallery has 3 photos.

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22921
                                              #12
                                              Originally posted by Calg19

                                              Mi amigo ese mismo error me sucedió..
                                              Lo solucione limpiando la memoria ram y retirando un módulo que está instalado arriba de la memoria ram
                                              translated:
                                              "My friend had the same error happen to me..
                                              I solved it by cleaning the RAM memory and removing a module that is installed above the RAM memory"
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

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