Encryption Credentials have Expired

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  • SalesServiceGuy
    Field Supervisor

    Site Contributor
    5,000+ Posts
    • Dec 2009
    • 8061
    #1

    Encryption Credentials have Expired

    I have a e2010AC with the latest V1800 firmware where the user is trying to install a print driver on a Max OSX 12.5 Monterrey.

    After several attempts, the user keeps on getting "Encryption Credentials have Expired"

    I did find this.

    Fix Printer Encryption Credentials Have Expired on Mac - AppleToolBox


    I have never had to create a "Self Signed certificate" before on a Toshiba copier and I am not entirely sure what it means.
    Tags: credentials, encryption, expired, signed, user
    • SalesServiceGuy
      Field Supervisor

      Site Contributor
      5,000+ Posts
      • Dec 2009
      • 8061
      #2
      Re: Encryption Credentials have Expired

      I got the customer to install the print driver as an IP printer and not an AirPrint driver and now the copier is working.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22917
          #3
          Re: Encryption Credentials have Expired

          Interesting! Thanks for sharing. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • bsm2
              IT Manager

              25,000+ Posts
              • Feb 2008
              • 29306
              #4
              Re: Encryption Credentials have Expired

              Originally posted by SalesServiceGuy
              I have a e2010AC with the latest V1800 firmware where the user is trying to install a print driver on a Max OSX 12.5 Monterrey.

              After several attempts, the user keeps on getting "Encryption Credentials have Expired"

              I did find this.

              Fix Printer Encryption Credentials Have Expired on Mac - AppleToolBox


              I have never had to create a "Self Signed certificate" before on a Toshiba copier and I am not entirely sure what it means.
              I had a customer upgrade to this OS and stop printing some documents. He was also on air print change to ip printing works fine

                Comment

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