Toshiba Studio 3515AC scan to email not working.

[JoeMan18]

Hi,

Just for some context. The scan to email was working perfectly, however we moved to a new office and connected the ethernet to a wi-fi adapter. Printing is still able to work but scanning to email isn't. I created a shortcut on my desktop \\192.168.1.167\file_share. I tried to scan again and it didn't work. Would I need to add this shortcut to every user trying to scan to email? I was curious if there's a way I can do it so everyone can just scan to email without adding the folder to all their computers. Thank you.

[SalesServiceGuy]

Re: Toshiba Studio 3515AC scan to email not working.

Likely the Subnet or Gateway changed. Perform from the Command prompt ipconfig /all and check your settings.

[JoeMan18]

Re: Toshiba Studio 3515AC scan to email not working.

Thank you for your quick response. The IPv4 does seem different than the one on the printer. Would I have to change the printer IP to the one I see when I did ipconfig /all?

[mojorolla]

Re: Toshiba Studio 3515AC scan to email not working.

The most likely issue is your gateway. The machine and PC should have different ip address but the same subnet and gateway settings.
If using a Wi-Fi adapter, be sure to setup the adapter to repeater modem not AP mode.
See attached example of email setup on Toshibas:

[Samanator]

Re: Toshiba Studio 3515AC scan to email not working.

Don't forget the DNS

[JoeMan18]

Re: Toshiba Studio 3515AC scan to email not working.

The most likely issue is your gateway. The machine and PC should have different ip address but the same subnet and gateway settings.
If using a Wi-Fi adapter, be sure to setup the adapter to repeater modem not AP mode.
See attached example of email setup on Toshibas:

Apologies. I'm very new to all this and still learning. I saw the guide and logged in and everything looks the same on our end as it does in the attached example. As for the adapter, I'm not sure how I can set it up to be on repeater modem and not AP mode. Would I have to change subnet/gateway/dns through the website or the physical printer?

[JoeMan18]

Re: Toshiba Studio 3515AC scan to email not working.

I ran the command "ipconfig /all" and it seems like the DNS/Default Gateway/Subnet Mask are all the same on the printer. Not sure what the issue could be.

[JoeMan18]

Re: Toshiba Studio 3515AC scan to email not working.

I contacted someone at Toshiba and they seemed to be having issues fixing it too.. Anyone else have any suggestions. Anything would help!

[likomit]

Re: Toshiba Studio 3515AC scan to email not working.

I contacted someone at Toshiba and they seemed to be having issues fixing it too.. Anyone else have any suggestions. Anything would help!

I've had that issue on Samsung and Kyocera devices before... It was all up to the device not being part of the local Network-Domain, that was because I've just gave the device a fixed domain instead of giving it an IP by DHCP via Mac-Adress...

Hope that helps some out there... )

[Logged-on]

Re: Toshiba Studio 3515AC scan to email not working.

Go to user functions, hit admin tab at the bottom login 123456, go to network in the upper left, go to IPV4 in the upper left, change the setting from static to dynamic, hit ok, then apply now, give it a couple minutes, then go back in and set it back to static. Note the new IP address of the machine, you may need it to configure your print driver.