[Jamming] Xerox ColorQube 8880 with an A3M2 jam

[pebkac]

I'm working on a ColorQube 8880 that's getting consistent jams in the "front door" area when feeding from Tray 2 (the built-in cassette). The paper stops just before the deskew rollers, after crossing the deskew sensor. The jam code from the Usage Profile is A3M2, which is a deskew sensor timeout. This only happens from Tray 2, and not from Trays 3-5.

I've tried switching the paper stock, cassette, and feed rollers from another tray. All the rollers look fresh; the machine only has 38K pages on it.

There aren't a lot of components that aren't common to all the trays, so the fact that it's happening only from tray 2 is throwing me. Anybody seen this before?

[Phil B.]

Re: Xerox ColorQube 8880 with an A3M2 jam

I'm working on a ColorQube 8880 that's getting consistent jams in the "front door" area when feeding from Tray 2 (the built-in cassette). The paper stops just before the deskew rollers, after crossing the deskew sensor. The jam code from the Usage Profile is A3M2, which is a deskew sensor timeout. This only happens from Tray 2, and not from Trays 3-5.

I've tried switching the paper stock, cassette, and feed rollers from another tray. All the rollers look fresh; the machine only has 38K pages on it.

There aren't a lot of components that aren't common to all the trays, so the fact that it's happening only from tray 2 is throwing me. Anybody seen this before?

the paper tray is set for the right size n type correct?

if the customer has been having jams.. the deskew sensor could be whacked

[pebkac]

Re: Xerox ColorQube 8880 with an A3M2 jam

the paper tray is set for the right size n type correct?

if the customer has been having jams.. the deskew sensor could be whacked

Yep, I checked the tray assignments. I also tried plain and thick/glossy paper, letter and legal. No difference.

The paper guide with the deskew sensor is on my hitlist, it's just strange that paper feeds fine from all of the other cassettes. They all have to pass the deskew sensor.

I was also considering the media drive assembly, since it appears to be responsible for turning the tray 2 nudge and feed rollers.

Mostly I'm just scratching my head.