Brother HL-3170cdw fuser reset issue

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  • copydocinc
    Trusted Tech

    Site Contributor
    250+ Posts
    • Mar 2015
    • 263

    #1

    Brother HL-3170cdw fuser reset issue

    Ok, so I replaced the fuser unit in this machine and now I can't reset the fuser count.
    Maybe I'm pushing the wrong buttons (hold down "ok" and the UP arrow, together to get to reset mode.
    Can only see Drum or Belt to reset. Fuser isn't an option.
    In the new fuser box, there is a paper saying "firmware update required after replacing fuser".
    Is this what's stopping me from finding the fuser reset option?
    Could I put the old fuser back in, just long enough to reset the fuser count, then put the new fuser in?
    or is there a different way into service mode to reset fuser count?
  • jermaine
    Technician
    • Sep 2015
    • 13

    #2

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    • copydocinc
      Trusted Tech

      Site Contributor
      250+ Posts
      • Mar 2015
      • 263

      #3
      Re: Brother HL-3170cdw fuser reset issue

      Thank you, for this information.
      It did work! I found out you have to be really fast with pushing the up arrow 4 times. You have to get all 4 times in within the 2 seconds.
      Anyway it worked and I got it reset, thanks to you!

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