MFC8900 Constant paper Jam

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  • yormets
    Trusted Tech

    250+ Posts
    • May 2009
    • 336

    #16
    Re: MFC8900 Constant paper Jam

    Originally posted by tsbservice
    How much life left on drum unit?
    I hardly believe that you cannot reset the machine to factory default. If anything work you can always try memory clear from service mode. Can you post what exactly steps you followed for reset?

    Comment

    • yormets
      Trusted Tech

      250+ Posts
      • May 2009
      • 336

      #17
      Re: MFC8900 Constant paper Jam

      I cannot print out consumable counts. When I get the latest error code (80) the code is 4000

      Comment

      • yormets
        Trusted Tech

        250+ Posts
        • May 2009
        • 336

        #18
        Re: MFC8900 Constant paper Jam

        Originally posted by tsbservice
        Reset Your Brother Machine
        Online User's Guide
        Can't get to the settings screen. Constant paper jam display

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22801

          #19
          Re: MFC8900 Constant paper Jam

          Originally posted by yormets
          Can't get to the settings screen. Constant paper jam display
          can you get into SM without printing any thing?

          record the counts from there ..
          jeez

          Comment

          • yormets
            Trusted Tech

            250+ Posts
            • May 2009
            • 336

            #20
            Re: MFC8900 Constant paper Jam

            Drum rotations 30130. Perhaps that is it.

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22801

              #21
              Re: MFC8900 Constant paper Jam

              Originally posted by yormets
              Drum rotations 30130. Perhaps that is it.
              No 'perhaps' to it

              Sent from my SM-G960U using Tapatalk

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7906

                #22
                Re: MFC8900 Constant paper Jam

                Why factory shipping state? Did you replace main board? If no don't mess things. Did you perform Function code 01?
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • yormets
                  Trusted Tech

                  250+ Posts
                  • May 2009
                  • 336

                  #23
                  Re: MFC8900 Constant paper Jam

                  Tried that too. I ordered a new drum unit. It is past 30,000

                  Comment

                  • yormets
                    Trusted Tech

                    250+ Posts
                    • May 2009
                    • 336

                    #24
                    Re: MFC8900 Constant paper Jam

                    Still in constant paper jam error 7000. Checked all the sensors with sensor check code. All are working correctly. Checked the drum count was at 30133, Ordered new drum unit. Cannot reset drum counter because machine is in a constant paper jam error 7000. Tried resetting code 01. Goes right back to constant paper jam. Took out fuser and examined all drive gears. Nothing wrong. There is no paper inside anywhere. The sensors all check out and turn off and on in sensor check mode. Time to hit this one with a sledge hammer. Thank you guys for all your help. It just isn't to be.

                    Comment

                    • FrohnB
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jul 2017
                      • 1919

                      #25
                      Re: MFC8900 Constant paper Jam

                      From the Service Manual:

                      4000 - The number of rotations of the drum unit is reaching the upper limit.
                      4200 - The number of rotations of the drum unit has reached the upper limit. (Printing does not stop.) Replace the Drum unit with a new one and reset the drum count, if the error does not clear Replace the Main PCB.
                      7000 - The eject sensor does not detect paper pass after the registration rear sensor detected the paper pass. Remove jammed paper OR Replace Drum Unit with new one.


                      So one can assume you either have a DRUM ISSUE or a MAIN PCB issue, since all the sensors check out and you have confirmed that not a scrap of paper is jammed. 
                      Omertà

                      Comment

                      • tsbservice
                        Field tech

                        Site Contributor
                        5,000+ Posts
                        • May 2007
                        • 7906

                        #26
                        Re: MFC8900 Constant paper Jam

                        FromError code 7000
                        After the registration rear sensor detects paper pass, the eject sensor does not detect paper
                        pass.
                        <User Check>
                        • Remove the jammed paper.
                        Step Cause Remedy
                        1 Connection failure of the develop
                        release sensor harness
                        Reconnect the develop release sensor
                        harness.
                        2 Develop release sensor failure Replace the develop release sensor PCB.
                        3 Develop release clutch failure Replace the develop release drive unit.
                        4 Main PCB failure Replace the main PCB ASSY.
                        Step Cause Remedy
                        1 The power supply waveform is
                        incorrect
                        Install a voltage stabilizer in the power
                        supply part.
                        Step Cause Remedy
                        1 Foreign object inside the
                        machine
                        Remove the foreign object.
                        2
                        Eject actuator coming off or
                        caught in some sections of the
                        machine
                        Reattach the eject actuator.
                        3 Fuser cover attachment failure Reattach the fuser cover.
                        4 Connection failure of the eject
                        sensor PCB harness
                        Reconnect the eject sensor PCB harness.
                        5 Damaged fuser drive gear Z25 Replace the fuser drive gear Z25.
                        6 Damaged gears in the process
                        drive system
                        Replace the process drive unit.
                        7 Damaged gears in the paper
                        feed drive unit
                        Replace the paper feed drive unit.
                        8 Eject sensor failure Replace the eject sensor PCB ASSY.
                        9 Fuser unit failure Replace the fuser unit.
                        10 Main PCB failure Replace the main PCB ASSY.

                        I feel drum have nothing do with your error. If eject and reg sensors are ok and fuser with drive gears, next would be main pcb.
                        As last resort you can try FW update.

                        PS
                        Sorry for bad formatting, sending from my phone.
                        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7906

                          #27
                          Re: MFC8900 Constant paper Jam

                          yormets, man this is so frustrating. I wish i can be in your place to fight it, sadly can't.
                          Me and others doing our best. I really mean i always do my best but Phil even push me next level.
                          Do you need FW or any other docs?
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                          Comment

                          • Phil B.
                            Field Supervisor

                            10,000+ Posts
                            • Jul 2016
                            • 22801

                            #28
                            Re: MFC8900 Constant paper Jam

                            Originally posted by tsbservice
                            yormets, man this is so frustrating. I wish i can be in your place to fight it, sadly can't.
                            Me and others doing our best. I really mean i always do my best but Phil even push me next level.
                            Do you need FW or any other docs?
                            "I really mean i always do my best but Phil even push me next level."

                            how so Brother? did I go wrong somewhere?

                            please advise.

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7906

                              #29
                              Re: MFC8900 Constant paper Jam

                              Originally posted by Phil B.
                              "I really mean i always do my best but Phil even push me next level."

                              how so Brother? did I go wrong somewhere?

                              please advise.
                              No no Bro. I mean i sent him manuals and what i will try, but really didn't have such an issue ever.
                              When see your post, i went ahead and searched 8900 manual to find out what exactly error 7000 means.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                              Comment

                              • yormets
                                Trusted Tech

                                250+ Posts
                                • May 2009
                                • 336

                                #30
                                Re: MFC8900 Constant paper Jam

                                Thanks for all your help. I got used to the service manual and tried everything. Reset 01, paper sensor check, removed the fuser and checked that nothing was broken or jammed. tHE GEARS TURN FINE BY HAND. I canno t reset the drum count because you can never get to that screen. Even when you enter service mode it says Jam Error on the upper screen. Everything checks out. I gave up. It's got to be a pcb error at this point. There are so few sensors. It was easy to check them. Every once in a while you get one of these. You think it will be simple and then!!!!!!!!! The tech in me wants to know WTF it is! Can't stand to be defeated with something like this with all the info available. Machine is barely a year old with 30,130 prints total.

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