Have a machine that always tries to pick up from cassette, cannot feed from manual tray(Tray1) Will go into jam. Did the firmware update. Still same. Any suggestions?
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Re: HP CP 2025/jamming
So when you tell it to feed from tray 1, it feeds from tray 2 and then jams? -
Re: HP CP 2025/jamming
what does the setting are on the configuration page for paper type and size of both trays. set both trays to the same settings and pull tray2 out and print interal test page and see. what are the jam. web admin is easier to see and make changes ect.THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burkeComment
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Re: HP CP 2025/jamming
Did you have the board off?Comment
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Re: HP CP 2025/jamming
No boards off, configuration is any and any on tray 1 and plain/letter on tray 2. Have a 451 and a 2025 doing the same thing. Reset to factory settings, undated firmware, same problem.Comment
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Re: HP CP 2025/jamming
cant remember exactly but you need to play with the tray behavoir tab
setting the tray first, paper sizes, etc there choose to not continue from other tray
is the paper sensor on the Multi feed working can you print a test page etc from it
empty all other trays to see what results you get
appologies for the vaugeness ive had the issue before but it was a fair while ago
if im near one in the next few days ill have a lookCan you fix it........we can fix anything its just how many parts do u wanna pay forComment
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Re: HP CP 2025/jamming
If tray one works, try setting tray two to the same settings.
Then, check the application the you are printing from that causes tray two to not feed to see what paper size or type it requires.Comment
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Re: HP CP 2025/jamming
Tray one is the one not working, tray two works fine. Have tried different settings, on the trays, the same paper sizes, type of paper, still no help. Have tried with no paper in tray two, insert paper in tray one and it knows there is paper there(switch is working). So, this one is the head scratcher,
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Re: HP CP 2025/jamming
So then, what is the jam code and at what point does the paper jam in the machine when it is picking up from tray1. does it feed more than 1 sheet or does it jam every time on the first sheet.THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burkeComment
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Re: HP CP 2025/jamming
OOPS! Sorry about that, I apologize for my previous post being a stupid waste of time.
Is there any chance you could share a picture of tray 1? It sounds a little like there might be something broken there, but it is kind of hard to tell when we can't see it.Comment
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Re: HP CP 2025/jamming
Yeah, that's why I asked if the board was off--maybe a broken wire somewhere or a flag not working. But if more than one machine is doing the exact same thing... I've got a lot of these in the field and I've never heard of this.
According the to manual, the same motor drives both systems (along with the duplex feed). Tray 2 goes through a solenoid for pickup and it looks like it goes straight into the reg rollers. Tray 1 goes through a clutch for feed, then a solenoid for pickup.
When tray 2 jams (after trying to feed from tray 1) where does the paper stop? At the reg rollers, before any print goes on it?Comment
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Re: HP CP 2025/jamming
Ok... I think I see here. When you feed from tray 1, it goes through that little space above the plate plate, which is above tray 2. But once the page (from tray 1) reaches the end of that space, the machine uses tray 2 PU roller to push the paper up to the reg rollers. So when you feed from tray 1, tray 2 PU roller will eventually activate. The problem is that tray 1 isn't activating... it has nothing to do with tray 2.
Check the clutch and the solenoid going to tray 1 and don't worry about what tray 2 is doing.
And there should be a paper sensor inside that plate somewhere. Perhaps that is suck on, and the machine thinks it's okay to start rolling tray 2 rollers.
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Re: HP CP 2025/jamming
Does not feed from tray 1, paper in tray just sits there, it starts to feed from tray 2 and immediately goes into jam, does not start to feed from tray 1, it knows there is paper there though.Comment
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Re: HP CP 2025/jamming
Right... so check the tray 1 feed solenoid (SL1) or tray 1 clutch (CL1). Also check the sensor SR7.Comment
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