HP M604 Error 99.39.64

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Hoosierdaddy
    Trusted Tech

    100+ Posts
    • Oct 2016
    • 181
    #1

    HP M604 Error 99.39.64

    Has anyone had this issue and been able to resolve this problem?
    thanks in advance


    Hoosierdaddy
    Tags: 99.39.64, advance, hoosierdaddy, resolve
    • Lance15
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jun 2015
      • 1073
      #2
      Re: HP M604 Error 99.39.64

      Typically means either the HDD(if installed) or the eMMC module has failed.

      What you can try first is to enter the Preboot menu and try Formatting the drive first. Have the latest firmware on a USB stick inserted so you can reinstall it.

        Comment

        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1073
          #3
          Re: HP M604 Error 99.39.64

          From the latest CPMD dated February 2020:

          99.39.64 eMMC Nonfunctional

          The eMMC is not functioning.
          Recommended action

          Replace the eMMC.
          eMMC kit part number: B5L32-67901
          Note: Device is unusable until a new eMMC is installed.

            Comment

            Previous template Next
            Working...