4015 Not recognizing toner cartridge

[HenryT2]

We have a 4015 in the shop that will recognize the cartridge as a genuine HP cartridge, but, then displays ' Install Black Cartridge '. We have tried different cartridges, the sensor is good, and still getting the error. We are getting +5VDC on both pins 1 & 2 at J74 on the DC controller board.
Has anyone had this problem? Any suggestions will be appreciated.

[Hank]

Possibility: There is one round contact on the left side of the cartridge that looks like a oversize pin and should connect to the machine when cartridges are inserted.The contact provides bias to components inside the cartridge, such as supply Roller, Doctor Blade,etc. Should this supply not be established, the machine system will read that there is no cartridge in the cavity. All this can take place after the chip is read and when the machine is trying to initialize.
Check such contact in the machine and inside the cartridges if need be.
Hank
Buenos Aires

[HenryT2]

Thanks for the suggestions, Hank. We tried that ...but, it did not help.
We were finally able to get thru to HP. They decided that we need to replace the Formatter Board. We'll see if that corrects the errors, and up-date this post.

[blackcat4866]

This may sound silly, but are the cartridges the right kind (CC364A or CC364X)?

[Hank]

Cartridges I use in the HP P4014 & P4015

This side of the woods I find the CC364A toner cartridge which is low yield and the CC364X high yield, both used in the P4015 . By design the CC364X will not normally run in the P4014, only the CC364A does.
Never confronted a problem such as hinted here with the formatter, therefore I will look forward to learn how was it solved.Thanks

[HenryT2]

UP-DATE........

We did double check the cartridges and are using the correct ones.

We finally got in the formatter board that HP said would fix the problem. YEP......THEY WERE WRONG !
Still getting the errors. Contacted HP again; now they say it is the PAG holder assembly. We had already tested this with the meter, and it appeared to function correctly: ( this assembly is located beside the laser ) It's on order and we'll try that next to see what happens and let you know.
Hank and Blackcat... thanks for the input.

[prntrfxr]

This may or may not have anything to do with your problem, but at this point you may want to try just for fits and giggles.

Check the cartridge guides in the printer to make sure there are no obstructions or that they are out of position. It may prevent the cartridge from seating all the way in.

Remove any optional equipment (Jetdirect cards, opt feeder/trays, duplex unit, or HDD's). They can cause flaky errors to show up if they are defective.

Check the top cover to drive linkages as well.

[HenryT2]

Thanks Prntrfxr. We did check all the guides, and the printer was ' stand alone ', Jetdirect is enbedded.
Today HP says it may be the the power supply. This makes more sense than the PAG holder assembly.
Got those on order, so we'll see what happens.
Thanks to all for the input and suggestions.

[prntrfxr]

Henry, did the power supply fix this issue?

[HenryT2]

Well...........Hey prntrfxr.........

How's things over in the east ?

" Henry, did the power supply fix this issue?"

NO : IMAGINE THAT !

We did find what we believe to be the problem....waiting on parts from HP to try this.......

On the mid-section , left side , there are two contacts that are under the toner cartridge ; Bias , or ground , tabs probably.

Well, we noticed there was only one , not two. While the end-user had this printer on-site, they possibly had a paper jam and bent this wire. We think that when they put the toner cartridge back in , the bent piece was pushed down completely under the mid-unit . No contact ... does not recognize the cartridge as being installed .

We will let you know how this works out when we get the springs ( HP does not have a part number...will have to make one up ... find the part ... then ship it to us .) That may take a while .

ANYWAY ... keep everything runnin' right over there .

[faxman28]

It's the bias springs on left side;




HP LaserJet P40x5 Series Printers - Error "Install black cartridge"


ISSUE:
We have seen several P40xx series printers with the following message, even if new toner cartridges (CC364A) are installed. The message always returns:
Install black cartridge
Situation:
The printer shows the message install black cartridge on the control panel. If you follow the instruction and install a new cartridge, you will see the message HP toner installed on the control panel, but after a few moments, the message Install black cartridge returns.
The customers tried several new cartridges, but without success. The call center sent a CE onsite, who changed the power supply unit, the dc controller, the formatter, and he checked the release arm (top cover/drum drive).
The Firmware is the latest one from hp.com, version 04.047.2.
The system setup submenu point “REPLACE BLACK CARTRIDGE” is always on default Setting = OVERRIDE AT OUT. But the printer does not print. All parts are changed and look good, but the error message still persists.

SOLUTION:
It appears that one of the cartridges bias voltage contact springs is not connecting to the cartridge.
There are two springs located to the left of the Registration Assembly (see the following picture), and when the inner one is not contacting the cartridge, the Install Black Cartridge message is displayed.

We have seen some situations where the spring can get jammed in its recessed position and will not make contact.
Fix:
The usual fix is just to wiggle the spring, and it pops up to its normal position.
If the spring is properly extended and the error message is still displayed, then proper contact between the bottom of the spring and the HVPS should be checked. Finally, if the spring is pulled out of position (indicated by a free end in the cartridge area), the engine has to be scrapped because that portion of the frame is not replaceable.
NOTE: For your information, when the outer of the two contact springs does not make contact, it shows “Remove Cartridge Shipping Locks” on the display.

[HenryT2]

Hey Faxman........

That is exactly what happened to this unit. However...the spring was to ' mangled ' to straighten and re-position. Do you have a part number for those springs ? If so......I would really appreciate you sharing that number.

[faxman28]

unfortunatley it looks like the printer is dead, no springs or left frame part listed on hp parts site. If you have other hp printers you use for parts, like 4200/4300 series part maybe same or close enough. There's always duc tape, paper clip and bailing wire.

[HenryT2]

Well.....the paper clip was too brittle, not enough tensil strength to hold it's form after bent one time. OH WELL

The bailing wire we had was too thick to work properly, cartridge would not seat correctly. OH WELL

No ' dead ' HP's that still have the correct style spring. We will probably try to take a flat spring from an old printer and try to form it and see if that will work.

Thanks for the input .

When we get the time, we will put our R.E. skills to work and see what happens.

[HenryT2]

Re: 4015 Not recognizing toner cartridge

Has anyone found a part number, or any info on this spring ?
We still are having fun with this one. We have not found a usable 'spring '
yet . Any more suggestions ?