[Error Code] Constant cleaning then misprint error during print jobs

[Doug James]

HP LJ 300...The copier will be running a job then after a few pages it will start a cleaning cycle then shows misprint error (hit OK) then initializes. Then the copier will run OK for a few more pages. The error history shows 54.2100. I haven't looked it up yet. Any ideas will be very helpful. This has been an ordeal for the customer. Thanks in advance

[prntrfxr]

Re: Constant cleaning then misprint error during print jobs

Communication issue between the Laser Scanner and the DC Controller. Service manual says:

54.2100 Beam detect (BD) error If the error persists, replace the DC controller.
If the error persists, replace the product.

[faxman28]

Re: Constant cleaning then misprint error during print jobs

HP LJ 300...The copier will be running a job then after a few pages it will start a cleaning cycle then shows misprint error (hit OK) then initializes. Then the copier will run OK for a few more pages. The error history shows 54.2100. I haven't looked it up yet. Any ideas will be very helpful. This has been an ordeal for the customer. Thanks in advance

beam detect error, which is usually bad laser unit, looks like the laser unit can't be replaced.

prntrfxr beat me to it

[Doug James]

Re: Constant cleaning then misprint error during print jobs

Communication issue between the Laser Scanner and the DC Controller. Service manual says:

54.2100 Beam detect (BD) error If the error persists, replace the DC controller.
If the error persists, replace the product.

Thanks so much for the feedback. It's looking like I am dealing with a paper misfeed error and the beam detect error was an earlier fault. Possible from re-furb cartridges. I am having the customer run paper out of MFP to verify.

[theengel]

Re: Constant cleaning then misprint error during print jobs

Laser detect errors from refurb ctgs? Not very likely.

[Doug James]

Re: Constant cleaning then misprint error during print jobs

Laser detect errors from refurb ctgs? Not very likely.

I was wondering about that myself. Not really sure why it gave the error that is on the log sheet. It does turn out that the customer doesn't have a problem when running paper from the MF paper tray so it looks like a tray 1 feed tire problem is causing their immediate problem. I think the confusion is when the copier has a paper timing error it doesn't show a "paper jam" rather it says "misprint"

[theengel]

Re: Constant cleaning then misprint error during print jobs

Whenever there's a 'misprint', the paper timing is off somehow. So, the machine assumes that it made print while there was no paper there, getting toner all over the transfer stuff. That's why it runs a cleaning sheet through right afterwards. Replace tray 2 feed roller, and it'll be fine.

[faxman28]

Re: Constant cleaning then misprint error during print jobs

HP LJ 300...The copier will be running a job then after a few pages it will start a cleaning cycle then shows misprint error (hit OK) then initializes. Then the copier will run OK for a few more pages. The error history shows 54.2100. I haven't looked it up yet. Any ideas will be very helpful. This has been an ordeal for the customer. Thanks in advance

This sounds like it describes your problem; pics are terrible, clear your event log, as to verifiy the 54.2100 error is not happening. as a beam detect error can cause the misprint error message, since it deals with timing. as the laser start timing and the paper feed timing as to line up.

HP Color LaserJet CP2025, CM2320, Pro M351/M451, M375/M475 MFP and M476 MFP - Cleaning Mode: Misprint Press OK to Continue

Issue

Users may experience the following symptom when sending a print job to the printer:
The printer will go into a cleaning cycle then display Misprint, Press OK to Continue on the control panel.
There are a few different possible causes:

• The pick roller
  
• Media
  
• Environment
  
• User's printing workflow

Below :
Mispick1 shows the flat spot worn into the pick roller, while Mispick2 shows the contamination the pick roller.
Mispick1 :

Mispick2 :


Solution

The following are recommendations for printers that have Misprint failures:

• Inspect the pick roller for contamination and excessive wear (flat-spot), as seen in callouts Mispick1 and Mispick2, above.
  
• Replace the pick roller as needed.
  
• Check media weight and type, to verify that it complies with the printer's supported media guidelines.
  
• Check the print job work flow for media type and size, ensuring they match:
  
  • Verify media size and type selections in the application and driver.
    
  • Check the control panel/EWS settings for correct media size and type.

NOTE: Option 4 describes the hierarchy that needs to be verified: application overrides print driver - overrides printer control panel settings.

These devices do not have paper size sensors in the trays. If user leaves the application set to ANY/ANY for size/type, this can cause the misprint error, as the printer will not understand what media is being asked for. Make sure the application is set to pull by size, or source, and that the trays are set to the actual media loaded, on the control panel/EWS. For example; tray 2 letter/plain.

[Doug James]

Re: Constant cleaning then misprint error during print jobs

This sounds like it describes your problem; pics are terrible, clear your event log, as to verifiy the 54.2100 error is not happening. as a beam detect error can cause the misprint error message, since it deals with timing. as the laser start timing and the paper feed timing as to line up.

HP Color LaserJet CP2025, CM2320, Pro M351/M451, M375/M475 MFP and M476 MFP - Cleaning Mode: Misprint Press OK to Continue

Issue

Users may experience the following symptom when sending a print job to the printer:
The printer will go into a cleaning cycle then display Misprint, Press OK to Continue on the control panel.
There are a few different possible causes:

• The pick roller
• Media
• Environment
• User's printing workflow

Below :
Mispick1 shows the flat spot worn into the pick roller, while Mispick2 shows the contamination the pick roller.
Mispick1 :

Mispick2 :


Solution

The following are recommendations for printers that have Misprint failures:

• Inspect the pick roller for contamination and excessive wear (flat-spot), as seen in callouts Mispick1 and Mispick2, above.
• Replace the pick roller as needed.
• Check media weight and type, to verify that it complies with the printer's supported media guidelines.
• Check the print job work flow for media type and size, ensuring they match:
  • Verify media size and type selections in the application and driver.
  • Check the control panel/EWS settings for correct media size and type.

NOTE: Option 4 describes the hierarchy that needs to be verified: application overrides print driver - overrides printer control panel settings.

These devices do not have paper size sensors in the trays. If user leaves the application set to ANY/ANY for size/type, this can cause the misprint error, as the printer will not understand what media is being asked for. Make sure the application is set to pull by size, or source, and that the trays are set to the actual media loaded, on the control panel/EWS. For example; tray 2 letter/plain.

Thanks so much, the feed roller fixed it right up...

[theengel]

Re: Constant cleaning then misprint error during print jobs

Bringing this up again because I have a machine with the same problem... I replaced the PU roller, but the problem reappeared after a few weeks. I'm going back in soon with a feed motor--I'd heard they can cause this problem some times. I'll report the results.

[theengel]

Re: Constant cleaning then misprint error during print jobs

Replaced the pickup motor, it was no help. Still working on it.

Then again, here's the thing...

Once I got the old motor out, I compared it to the new one, which was actually a "refurb". When I was ready to put it back in, I realized I didn't know for sure which was which. I THINK I put the right one in, but I don't know for sure. This call is gonna drive me nuts for the rest of my life.

[subaro]

Re: Constant cleaning then misprint error during print jobs

Replaced the pickup motor, it was no help. Still working on it.



Once I got the old motor out, I compared it to the new one, which was actually a "refurb". When I was ready to put it back in, I realized I didn't know for sure which was which. I THINK I put the right one in, but I don't know for sure. This call is gonna drive me nuts for the rest of my life.

After so many of the above, a permanent fine tip marker, red and black is a must have and i use it or at least is getting better at it now and therefore less of the ' now which one is it '. I would say almost none in the last couple months.

[spree]

Re: Constant cleaning then misprint error during print jobs

Any idea or solution? I have here machine with this problem.

[theengel]

Re: Constant cleaning then misprint error during print jobs

This ended up being the feed roller. I had bought generic ones, and when I compared the two, I noticed that the after market were just a hair smaller--the rubber on them was a little thinner. That difference was just enough to cause occasional jams because the 1-1 rotation of the feed shaft is smaller. Since then, I started using OEM

BUT - recently, I ordered more aftermarket rollers... giving them another chance. I've been using them for almost a year, and no problems.