dalewb74
Service Manager
Last Activity: 1 day ago
Joined: 02-05-2018
Location:
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something i have seen as well. are they printing directly from bluebeam? if so, i would try saving the file to the desktop as a pdf. then open that file... -
im with slim, just change the login info for the WIM. have you seen it change during the reboot? or is this what the customer is stating?Leave a comment:
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copy or print job? firmware? not trying to exceed how many pages can be stapled at once? sorry just shooting at the simple things first.Leave a comment:
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if you put a new developer inside that the machine from a known working machine. did you find excess toner/developer inside the machine? how many copies/prints...Leave a comment:
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make sure that your customer is turning the machine off before they unplug it. so many are bad about just unplugging it. and of course, you are creating...Leave a comment:
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dalewb74 replied to Brother MFC-8910 with only 13K on it has paper stopping / jamming in random areasin Brotherpaper path? paper feed rollers?Leave a comment:
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i dont know what MAC calls it. but it's similar to what windows does. make sure you get the print driver from ricoh for the specific MAC OS. don't do...Leave a comment:
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care to share what you have done so far to fix this issue?Leave a comment:
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where is the paper stored? what is the environment like?Leave a comment:
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what is the exact error message? this is a production machine. i would highly recommend you reach out to the nearest ricoh dealership for support.Leave a comment:
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buy an original and trash the compatible....Leave a comment:
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you are trying to scan the file as a pdf? under the scan settings you can make it a pdf file before you scan.Leave a comment:
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have you already used the cleaning rod on the drum lenses?
guess you know that these have been discontinued?Leave a comment:
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well the counter sheet that you uploaded showed the machine is pushing over 2 mil. what have you done maintenance wise on this machine?Leave a comment:
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yes that windows turning off my share settings is a pain in the ............
and yes the one setting this up. you gotta have the user...Leave a comment:
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Sign In (kyods.com) try this login.... it is a new website for tech login. your login should still work, i believe.Leave a comment:
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try 5420Leave a comment:
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have you searched youtube?Leave a comment:
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well, it used to have foam rollers lol. i agree with everyone else, replacing them should fix it. you have downloaded the service manual for the finisher?...Leave a comment:
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no matter which method you try to setup the scans. at some point you have to have access to the web image monitor. this is so you can tell the copier...Leave a comment:
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